Filters Issue Causes No Results to Display on any pages for Specific User

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    • 2
    • Severity 3 - Minor
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      Issue Summary

      Note: Raised bug under feature component, but this issue affects filters and can occur on other pages, such as Epic or Dependency etc.  

      A specific user is unable to see any Features on the Features grid, while another user with a similar role and program membership can access them without issue. The affected user can still view Features by navigating through Epics and Stories and is able to create Features that are logged in the audit logs. However, none of the created Features are displayed on the Features grid.

       

      Steps to Reproduce

      1. Step 1. Log in as the affected user. or impersonated
      2. Step 2. Navigate to Items > Features
      3. Step 3. Observe that no Features are returned. Checked Apply filters, confirmed no filters are set
      4. Step 4. Navigate via an Epic or a Story that has associated Features, Observe that Features are visible from those views.

      Expected Results

      The Features grid should list Features for the affected user consistent with their permissions and with what is visible via Epics/Stories.

      Actual Results

      For the affected user, the Features grid returns zero items, while Features are visible via Epics/Stories and can be created.

      Workaround

      This issue can be resolved by removing the duplicate default filter in the backend. Please reach out to Atlassian Support, who will investigate further to determine if the issue is related to this bug.

              Assignee:
              Grzegorz Kurek
              Reporter:
              Rachel Kim
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                Created:
                Updated:
                Resolved: