Summary:

According to our Jira data Synchronization, features assigned to multiple projects are only synced unidirectionally, from Jira Align to Jira.

However, this behavior is not clearly communicated, as there is no tooltip explanation for this setting. Additionally, if someone updates a multi-project feature in Jira, no audit log entry explains why it is not syncing, causing confusion to users who may understand it as a sync issue and not an expected behavior. This information is also not detailed in the Jira Integration Setup documentation, which concentrates all the explanation of this setting.

Suggestion:

• Create a tool tip on Administration > Jira Settings > Jira Setup > Assign features to multiple Jira projects in Jira Align, explaining and highlighting that this setting turns the synchronization of multiple project Features unidirectional from Align to Jira Only
• When Assign features to multiple Jira projects in Jira Align is enabled, once a user updates a Jira Epic linked to a multi-project Feature, the Feature's audit log should display a message explaining that data wasn't synced because it's a multi-project Jira Epic and the process is unidirectional only.
• Update official documentation according to JIRAALIGN-8424 - Jira Integration - Update the behavior of the setting: Assign features to multiple Jira projects in Jira Align