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Bug
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Resolution: Unresolved
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Medium
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None
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11.4.1, 11.7.1
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1
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Severity 3 - Minor
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No
Issue Summary
User is getting a whoops error in two scenario:
- Navigating to the story grid from the Team of Team (program) room and releases/PIs combinations
- Accessing Item->story from main navigation
When dealing with substantial amounts of data, the loading time for the story grid page can be prolonged causing this issue.
Steps to Reproduce
- Navigating to the story grid from the Team of Team (program) room and releases/PIs combinations
- Accessing Item->story from main navigation
Expected Results
The list of stories is showed.
Actual Results
It fails with a Whoops, see image.
The SQL query process an huge amount of stories_id and it fails generating the 'Whoops' error.
the error found using the developer tool console is :
Error=(The query processor ran out of internal resources and could not produce a query plan. This is a rare event and only expected for extremely complex queries or queries that reference a very large number of tables or partitions. Please simplify the query. If you believe you have received this message in error, contact Customer Support Services for more information.)\nPage:https://<customer instance>.net/StoryGrid.aspx?FirstTime=True\nDate:2025-02-11 18:12:24\nUser:xxx
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
- resolves
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PS-178438 You do not have permission to view this issue
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