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Type:
Bug
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Resolution: Fixed
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Priority:
Low
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Affects Version/s: 11.6.1
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Component/s: Jira Connector - Configuration
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2
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Severity 3 - Minor
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No
Issue Summary
If an Admin uses a special Character on Administration > Jira Settings > Manage Custom field > in a Jira Team Value mapping like a " when a Story from this team tries to sync it shows and error as:

*Failed to update JiraID : <JIRA ISSUE ID> - Response: 400 BadRequest Json:
{"errorMessages":\["Unexpected character ('C' (code 67)): was expecting comma to separate OBJECT entries\n at \[Source: org.apache.catalina.connector.CoyoteInputStream@2fb3486e; line: 1, column: 148]"]}
This is reproducible on (yes)
Steps to Reproduce
- Configure stories to sync teams with mapping not Jira Team or through Boards name
- Now go to Administration > Jira Settings > Manage Custom field > pick a team and add a special character. like " in front of one of the teams
- Try to sync a story using this team
- Note: It throws an error in the description
Expected Results
If special characters are not allowed it should be treated during the input in addition to not breaking the sync between the stories sync
Actual Results
Stories from the team being blocked from sync and throwing the error below
*Failed to update JiraID : <JIRA ISSUE ID> - Response: 400 BadRequest Json: {"errorMessages":\["Unexpected character ('C' (code 67)): was expecting comma to separate OBJECT entries\n at \[Source: org.apache.catalina.connector.CoyoteInputStream@2fb3486e; line: 1, column: 148]"]}
Workaround
Check the Team mappings and clean up special characters
- is connected to
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JAIAC-6484 Loading...
- resolves
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PS-176608 Loading...