Issue Summary

When uploading a file to import items in Jira Align, an error message appears on the screen indicating that rows failed to upload.

Even if all data is correctly filled in the file, the Jira Align randomly doesn't import rows.

Currently, in Jira Align, there is no place for end users to track what is wrong or missing in the files that trigger errors in the import action.

Steps to Reproduce

1. Import Stories in Jira Align using the template available in the own Jira Align.
2. In the file, fill the columns:
   1. Story Name
   2. Story Description
   3. Program
   4. Release
   5. Story Type

Expected Results

The items are imported in Jira Align by using the import action.

Actual Results

An error pops up in the Jira Align screen sharing that the rows were not uploaded or even that even the file couldn't be uploaded, as shared below:
|
 
In the Jira Align logs, there is only the following message indicating the error regarding the import error:

{ [-]
   Level: Warning
   MessageTemplate: 497
   Properties: { 
     HttpRequestId: c7c11ba6-73d8-4382-afc4-f31fbf18aff2
     HttpRequestRawUrl: /ImportObjects
     HttpRequestType: POST
     HttpRequestUrl: https://luizcorporation.jiraalign.com/ImportObjects.aspx
     ImportStats: Failed Stories
     UserName: 661822
     customer_db: luizcorporation
     logfrom_location: Website-ASPNET
     page: importobjects_aspx
     server: PA-US-02-WEB-EF
     version: 11.0.1.45468
   }
   RenderedMessage: 497
   Timestamp: 2024-07-16T11:15:37.0205149-04:00
}

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available