Field Management - Unable to fields between Jira <> JA When its set as Required

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      Issue Summary

      When creating a new Feature/Jira Epic in Jira Align, an error is received if the fields set under "Field Management" are set as required on Jira side.
      The error message is "400 Bad Request: customfield_xxxxx=<custom_fieldname> is required," and the Epic failed to be created in Jira.

      However, if there is an existing Feature (Jira Epic) in Jira Align and its value is updated, the synchronization between Jira and Jira Align is successful. Additionally, creating the Epic in Jira and adding my custom field also results in successful sync with Jira Align.

      This is reproducible on Data Center: (yes)

      Steps to Reproduce

      1. Create a custom field of type (Select List single choice) in Jira and add the values
      2. Create a custom field of type (CUSTOM FIELD SETUP - SELECT LIST) with the same name and same values in JA
      3. In JA, map the new custom field under Field Management and map the respective values
      4. Create a New JA Feature (Jira Epic) and wait for the sync

      Expected Results

      It's known the sync will fail if the Jira custom field is set as Required. However, the sync behavior should be consistent for both New and Existing Features (Jira Epics).

      Actual Results

      The sync only fails with the error message "400 Bad Request: customfield_xxxxx=<custom_fieldname> is required" when creating new features.

      Workaround

      As a workaround, if the custom field is set as optional in Jira, the sync works as expected.

              Assignee:
              Yannick Genin
              Reporter:
              Edvaldo Lima (Inactive)
              Votes:
              14 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated: