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  1. Jira Align
  2. JIRAALIGN-7021

Format Issues: HTML tags are being added to the description fields of the "Why?" tab in JIRA

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    • 2
    • Severity 2 - Major
    • No

      Issue Summary

      HTML tags are being added to the description fields of the "Why?" tab in JIRA after connector sync. This looks like a regression caused by the development to support rich text editor on Portfolio Epic, Solution Capability Description fields, introduced with version 10.130.x. 

      Steps to Reproduce

      1. Prerequisite: Have a "Why? Field" integration with Jira.
      2. Change the description field of the work item (Portfolio Epic, Solution Capability) in Jira Align.
      3. Wait until the connector sync is complete.
      4. Check the descriptions of the related work item's  "Why?" tab, in JIRA 

      Expected Results

      Having a readable and similar text format to that in the description field of the relevant work item in Jira Align.

      Actual Results

      HTML tags are being added to the description fields of the "Why?" tab in JIRA

      • Jira Align: (just two lines)
        EI-1258 
        Test
        
      • Jira: ( notice the additional part )
        <p> EI-1258&nbsp; </p><p> Test </p><p> <br /></p><p> <span style="font-size:10.5pt;line-height:107%;font-family:&quot;Segoe UI&quot;,sans-serif;mso-fareast-font-family:Calibri;mso-fareast-theme-font:minor-latin;color:#172B4D;letter-spacing:-.05pt;mso-ansi-language:EN-GB;mso-fareast-language:EN-US;mso-bidi-language:AR-SA"> </span> </p><p> <br /></p>
        

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            fea1a6ef3355 Yannick Genin
            2d9e3a4549ac Niyazi Fellahoglu
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              Created:
              Updated:
              Resolved: