Customizing SSO Access Errors Messages for Users

User Problem

Users who are not registered but try to access the system via a Single Sign-On (SSO) enabled URL encounter an error message stating "User Not Found." This error message is unclear and does not guide the user on how to proceed, which can lead to confusion and a poor user experience. The customer would like to  streamline the access process for new or unregistered users, ensuring they understand their next steps and maintain a professional and user-friendly interface.

Suggested Solutions

To improve the user experience, the error page should be modified to include a more informative and helpful message. Suggested text for the message could be: "Access Denied: You do not have an account with us yet. Please contact your system administrator to request access." Additionally, providing a contact form or a direct link to the registration or IT support page on the error screen could help users initiate the registration process more seamlessly. It's important that this solution integrates smoothly with our existing SSO framework without compromising security protocols.

Current Workarounds

Currently, there are no available workarounds for unregistered users who face this error.