Inconsistency behavior on retrieving the work item ID=0 in JA UI, API and EI

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    • Type: Bug
    • Resolution: Fixed
    • Priority: Medium
    • 11.14.0
    • Affects Version/s: None
    • Component/s: Epics - Grid

      Issue Summary

      Inconsistency was observed in the product behavior when retrieving Epic ID=0 via using UI, EI vs API 2.0.  The user is able to view the Epic ID=0 using the URL from the UI and the user is able to view the Epic ID=0 from the Enterprise Insights. 
      However, when the user tries to get the same work item via REST API, the "HTTP-404 / Cannot get epic with id 0." error is received.

      Steps to Reproduce

      1. Go to JA UI and view the Epic ID=0 by using the URL https://<instance.name>jiraalign.com/rest/align/api/2/Epics/0
      2. Verify the Epic ID=0 can be viewed in the slide-out panel as "Empty"
      3. Try to cancel/delete the work item. The error states that it has been canceled or deleted but, no action seems to be performed on that record.
      4. Try via the EI. The Epic ID=0 can be seen via EI. EI returns the value.
      5. Try to Get the Epic ID=0 via the API. Error is seen HTTP-404 / Cannot get epic with id 0.

      Expected Results

      The results to be consisted of work item ID=0 using UI, EI, and API methods

      Actual Results

      UI response API Response EI response
      UI shows the slide-out view for EpicID=0 404- Cannot get epic with id 0. Returns ID=0 Exists in E

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            Assignee:
            Karen Bradshaw (Inactive)
            Reporter:
            Can Mutlugeldi (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: