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  1. Jira Align
  2. JIRAALIGN-6523

When a change is made on the task, it goes to the synchronization queue and gets stuck in there

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    • 1
    • Severity 3 - Minor
    • No

      Issue Summary

      With the setting “Allow task sync from Jira Align to Jira" set to “Jira to Jira Align Sync", it is expected that no changes made on Jira Align are synchronized to Jira, however when a change is made on the task, it goes to the synchronization queue and gets stuck in there, from this point, no changes can be pulled in from Jira because there is this change pending to be pushed to Jira, but it will never be pushed because of the setting “Allow task sync from Jira Align to Jira" will prevent that to happen.

      This is reproducible on Data Center: yes

      Steps to Reproduce

      1. With the setting “Allow task sync from Jira Align to Jira" set to “Jira to Jira Align Sync"
      2. On Jira > Create a subtask under a story that is synchronized to Jira Align
      3. Log 2 hours in the subtask on Jira
      4. On Jira Align > Change the Task description to any value
      5. Add more hours on the Jira Task
      6. The error will show in the audit log

      Expected Results

      With the setting “Allow task sync from Jira Align to Jira" set to “Jira to Jira Align Sync", it is expected that no changes made on Jira Align are synchronized to Jira

      Actual Results

      The task will fail to sync with error "No changes were pulled in from Jira a Jira Align update waiting to be pushed to Jira Syncing from JIRA to Align"

      Workaround

      The workaround is to change the setting “Allow task sync from Jira Align to Jira" to Bidirectional sync

              fea1a6ef3355 Yannick Genin
              121fc1e6b3d8 Andre Deme
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                Created:
                Updated:
                Resolved: