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Type: Bug
Resolution: Fixed
Priority: High
Fix Version/s: 10.129.2, 10.130.0
Affects Version/s: 10.128.3
Component/s: Azure DevOps Connector
Labels:
- bulldog
- css_rgrs

Support reference count:
1
Symptom Severity:
Severity 2 - Major
Does fix include system behavior or UI changes?:
No
External issue URL:
https://softwareteams.atlassian.net/rest/api/2/issue/342234

Issue Summary

The ADO connector sync with Jira Align stopped working after configuring new work items under the Story tab.

Steps to Reproduce

Go to ADO connector Setup in Jira Algin
Go to the Items tab > Story
Add new ADO work items such as DesignSpike, Action, and Issue
Map these ADO new work items to Jira Align story type values as Spike, Action, and Issue
Make sure that the Tasks are also enabled
In Azure DevOps
1. Create a new work item for one of the new mapped types: DesignSpike, Action, or Issue (for instance 'TestAction') and save
2. Add to the work item 'TestAction' a link to a new child task ' 'TestActionChildTask' and save

Expected Results

The ADO connecter is to be synced with the new work items.

Actual Results

The Story for the work item Action is created but not the child task.

The error is seen when syncing the task:

{ [-]
   Exception: System.InvalidCastException: Unable to cast object of type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsWorkItem' to type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory'.
   at AgileCraft.Integration.Tfs.Core.Model.TFS.TFSTask.get_Story() in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\Model\TFS\TfsTask.cs:line 30
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncTasks(TfsProject project) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 4013
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncWorkItems(TfsProject project) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 4134
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncAllProjectWorkItems(LastSyncManager lastSyncManager) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 268
   Level: Error
   MessageTemplate: Sync All Projects Work Items Failed
   Properties: { [-]
     AdoConnectorUserId: da0a3fda-b883-65d9-b0ce-e380e5882385
     AdoConnectorUserIsActive: true
     Build: 10.129.0.27825
     ConnectorId: 13
     CorrelationId: 3747fcb61d404173974646f0a33ca82c
     Customer: alignsupporttest
     Direction: TO Jira Align
     Event: OnElapsedTimer
     ExceptionDetail: { [-]
       HResult: -2147467262
       Message: Unable to cast object of type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsWorkItem' to type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory'.
       Source: AgileCraft.Integration.Tfs.Core
       StackTrace:    at AgileCraft.Integration.Tfs.Core.Model.TFS.TFSTask.get_Story() in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\Model\TFS\TfsTask.cs:line 30
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncTasks(TfsProject project) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 4013
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncWorkItems(TfsProject project) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 4134
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncAllProjectWorkItems(LastSyncManager lastSyncManager) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 268
       TargetSite: AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory get_Story()
       Type: System.InvalidCastException
     }
     Interval: Normal
     Method: Elapsed_WorkItemTimer
     Product: AgileCraft.Integration.Tfs
     ServiceName: AgileCraft_TFS_alignsupporttest
     SourceContext: AgileCraft.Integration.Tfs.Core.WorkItemSyncManager
   }
   Timestamp: 2024-01-26T06:29:20.6914565-05:00
}

Additionally, the following error is visible:

{ [-]
   Exception: System.InvalidCastException: Unable to cast object of type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsWorkItem' to type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory'.
   at AgileCraft.Integration.Tfs.Core.Model.TFS.TFSTask.get_Story() in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\Model\TFS\TfsTask.cs:line 30
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncTask(TFSTask tfstask, Task taskToUpdate, ICollection`1 localTasks, ICollection`1 acStories, IACDContext context) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 3016
   Level: Error
   MessageTemplate: AdoTestProject Project: Error on Task - ExternalId: 160, title: ProjTestTask2
   Properties: { [-]
     AdoConnectorUserId: da0a3fda-b883-65d9-b0ce-e380e5882385
     AdoConnectorUserIsActive: true
     Build: 10.129.0.27825
     ConnectorId: 13
     CorrelationId: 3747fcb61d404173974646f0a33ca82c
     Customer: alignsupporttest
     Direction: TO Jira Align
     Event: OnElapsedTimer
     ExceptionDetail: { [-]
       HResult: -2147467262
       Message: Unable to cast object of type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsWorkItem' to type 'AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory'.
       Source: AgileCraft.Integration.Tfs.Core
       StackTrace:    at AgileCraft.Integration.Tfs.Core.Model.TFS.TFSTask.get_Story() in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\Model\TFS\TfsTask.cs:line 30
   at AgileCraft.Integration.Tfs.Core.WorkItemSyncManager.SyncTask(TFSTask tfstask, Task taskToUpdate, ICollection`1 localTasks, ICollection`1 acStories, IACDContext context) in C:\projects\alignintegration\Connectors\TFS\AgileCraft.Integration.Tfs.Core\SyncManagers\WorkItemSyncManager.cs:line 3016
       TargetSite: AgileCraft.Integration.Tfs.Core.Model.TFS.TfsUserStory get_Story()
       Type: System.InvalidCastException
     }
     Interval: Normal
     Method: Elapsed_WorkItemTimer
     Product: AgileCraft.Integration.Tfs
     ServiceName: AgileCraft_TFS_alignsupporttest
     SourceContext: AgileCraft.Integration.Tfs.Core.WorkItemSyncManager
     adoProject: AdoTestProject
     alignWorkItemType: Task
   }
   Timestamp: 2024-01-26T05:50:45.4688709-05:00
}

This error will be seen in the connector logs view in Jira Align as well.

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available

is connected to: JAIAC-4588 Loading...

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