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  1. Jira Align
  2. JIRAALIGN-6313

Portfolio Room - Accepted Spend Panel is not working

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Details

    • 2
    • Severity 1 - Critical
    • No

    Description

      Issue Summary

       

      On customer's Jira Align PROD instance, it is not loading the "accepted spend" panel. It is spinning and not fully loading the panel.

      Steps to Reproduce

      1. Go to the Portfolio Room
      2. Load a Portfolio
      3. Click on the "Accepted Spend" link.
      4. Check that the panel loads and doesn't fully load.

      Expected Results

      The Accepted Spend panel loads correctly.

      Actual Results

      The "Accepted Spend" panel doesn't load and freezes the page.

      Checking the logs of Jira Align, it was seen that a few private APIs for Jira Align got an error 500 from the server, like the example below:

      2023-12-15 19:10:48 172.22.48.201 GET /api/spend/feature/getAcceptedStories/65196/null/1 - 443 1524 172.22.51.174 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 https://XXXXXXX.jiraalign.com/portfolioroom?firsttime=true&SelectedTier1=13&Portfolios=13&Releases=39 XXXXX.jiraalign.com 500 0 0 30227
      
      2023-12-15 19:10:48 172.22.48.201 GET /api/spend/feature/acceptedSpend/65196 - 443 1524 172.22.51.174 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 https://XXXXXXX.jiraalign.com/portfolioroom?firsttime=true&SelectedTier1=13&Portfolios=13&Releases=39 XXXXXXX.jiraalign.com 500 0 0 30187
      
      
      2023-12-15 19:05:07 172.22.48.201 GET /api/spend/epic/acceptedSpend/1535 - 443 1524 172.22.51.174 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 https://XXXXXXX.jiraalign.com/portfolioroom?firsttime=true&Portfolios=13&Releases=39&SelectedTier1=13 XXXXXX.jiraalign.com 500 0 0 30200
      
      
      2023-12-15 19:05:07 172.22.48.201 GET /api/spend/epic/releasesAccepted/1535 - 443 1524 172.22.51.174 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 https://XXXXXXXX.jiraalign.com/portfolioroom?firsttime=true&Portfolios=13&Releases=39&SelectedTier1=13 XXXXXX.jiraalign.com 500 0 0 30111
      
      2023-12-15 19:05:07 172.22.48.201 GET /api/spend/epic/getAcceptedStories/1535/null/1 - 443 1524 172.22.51.174 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/119.0.0.0+Safari/537.36 https://XXXXXXXX.jiraalign.com/portfolioroom?firsttime=true&Portfolios=13&Releases=39&SelectedTier1=13 XXXXXXXX.jiraalign.com 500 0 0 30121
      

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

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              9430c2193c41 Bhanu Vanjaku
              f9fc804f30c6 Luiz Felipe Arruda
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              Dates

                Created:
                Updated:

                Backbone Issue Sync