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Suggestion
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Resolution: Unresolved
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None
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2
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The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances
https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314
Will there be any differences between Cloud and on-premise instances?
Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation.
The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2
IMPACT
This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x
WHY
Atlassian currently disables all Pendo Analytics and Onboarding for On-Premise customers as indicated https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314
WHAT
ENABLE in-app onboarding via feature flag
- resolves
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ALIGNSP-21903 You do not have permission to view this issue
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[JIRAALIGN-6181] On-Premise support for In-product Onboarding
| Support reference count | New: 2 |
| Remote Link | New: This issue links to "ALIGNSP-25596 (Atlassian Support System)" [ 936150 ] |
| Remote Link | New: This issue links to "ALIGNSP-21903 (Atlassian Support System)" [ 841607 ] |
| Description |
Original:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote}*Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 h3. IMPACT This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x h3. WHY Atlassian currently disables all Pendo Analytics and Onboarding for On-Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] h3. WHAT ENABLE in-app onboarding via feature flag h3. EFFORT Effort should be relatively light but it depends on implementation. Here is one suggestion: * {*}Today{*}: Atlassian likely has a setting that disables this logic for all OP instances something like “IF (ONPREMISE) then disable Pendo Analytics and 3rd party guides” – this is a reasonable since some firms do not want any data sent out.. this is understandable * *Recommendation:* Enable “ALLOW” pendo analytics and 3rd party guides *via feature flag code* -This is relatively easy to do since would use the existing feature flag functionality that already exists in the system. This also allows OP to choose to enable to disable this functionality and is off by default to ensure other OP customers are not impacted -In the event the implementation is for some reason problematic – another option could be to replace the API key (that should be in a configuration file) and allow on premise users to replace the Atlassian Pendo API key with customer key instead. NOTE that if this path is taken – this requires JPMC to reproduce the on-boarding flows that already exist from Atlassian |
New:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote}*Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 h3. IMPACT This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x h3. WHY Atlassian currently disables all Pendo Analytics and Onboarding for On-Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] h3. WHAT ENABLE in-app onboarding via feature flag |
| Description |
Original:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote}*Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 h3. IMPACT This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x h3. WHY Atlassian currently disables all Pendo Analytics and Onboarding for On Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] h3. WHAT ENABLE in-app on-boarding via feature flag h3. EFFORT Effort should be relatively light but it depends on implementation. Here is one suggestion: * {*}Today{*}: Atlassian likely has a setting that disables this logic for all OP instances something like “IF (ONPREMISE) then disable Pendo Analytics and 3rd party guides” – this is a reasonable since some firms do not want any data sent out.. this is understandable * *Recommendation:* Enable “ALLOW” pendo analytics and 3rd party guides *via feature flag code* -This is relatively easy to do since would use the existing feature flag functionality that already exists in the system. This also allows OP to choose to enable to disable this functionality and is off by default to ensure other OP customers are not impacted -In the event the implementation is for some reason problematic – another option could be to replace the API key (that should be in a configuration file) and allow on premise users to replace the Atlassian Pendo API key with customer key instead. NOTE that if this path is taken – this requires JPMC to reproduce the on-boarding flows that already exist from Atlassian |
New:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote}*Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 h3. IMPACT This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x h3. WHY Atlassian currently disables all Pendo Analytics and Onboarding for On-Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] h3. WHAT ENABLE in-app onboarding via feature flag h3. EFFORT Effort should be relatively light but it depends on implementation. Here is one suggestion: * {*}Today{*}: Atlassian likely has a setting that disables this logic for all OP instances something like “IF (ONPREMISE) then disable Pendo Analytics and 3rd party guides” – this is a reasonable since some firms do not want any data sent out.. this is understandable * *Recommendation:* Enable “ALLOW” pendo analytics and 3rd party guides *via feature flag code* -This is relatively easy to do since would use the existing feature flag functionality that already exists in the system. This also allows OP to choose to enable to disable this functionality and is off by default to ensure other OP customers are not impacted -In the event the implementation is for some reason problematic – another option could be to replace the API key (that should be in a configuration file) and allow on premise users to replace the Atlassian Pendo API key with customer key instead. NOTE that if this path is taken – this requires JPMC to reproduce the on-boarding flows that already exist from Atlassian |
| Description |
Original:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote} *Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 *IMPACT:* This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x {*}WHY{*}: Atlassian currently disables all Pendo Analytics and Onboarding for On Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] *WHAT:* ENABLE in-app on-boarding via feature flag *EFFORT:* Effort should be relatively light but it depends on implementation. Here is one suggestion: * {*}Today{*}: Atlassian likely has a setting that disables this logic for all OP instances something like “IF (ONPREMISE) then disable Pendo Analytics and 3rd party guides” – this is a reasonable since some firms do not want any data sent out.. this is understandable * *Recommendation:* Enable “ALLOW” pendo analytics and 3rd party guides *via feature flag code* -This is relatively easy to do since would use the existing feature flag functionality that already exists in the system. This also allows OP to choose to enable to disable this functionality and is off by default to ensure other OP customers are not impacted -In event the implementation for some reason this is problematic – another option is to replace the API key (that should be in a configuration file) and allow us to replace the Atlassian Pendo API key with an JPMC key instead. NOTE that if this path is taken – this requires JPMC to reproduce the on-boarding flows that already exist from Atlassian |
New:
The new Navigation Change in Jira is substantially different and requires multiple pages of training when this may already be available via in-product onboarding.
However-- as indicated by this article, it's not supported for On-Premise instances [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] {quote}*Will there be any differences between Cloud and on-premise instances?* Because the in-product guides are built with Pendo, on-premise customers will not receive in-product onboarding. We recommend using the above video and our Help Center articles to get started. Additionally, on-premise customers will not receive in-product feedback requests about the new navigation. {quote} The request is to understand what needs to be done to enable In-App navigation by 10.128.2 or 10.129.2 h3. IMPACT This would impact any large on-premise customer (we are likely the largest) Align has AND improve the experience for migration to the NewNavigation after 10.127.x h3. WHY Atlassian currently disables all Pendo Analytics and Onboarding for On Premise customers as indicated [https://community.atlassian.com/t5/Jira-Align-articles/A-new-navigation-experience-is-coming-to-Jira-Align/ba-p/2412314] h3. WHAT ENABLE in-app on-boarding via feature flag h3. EFFORT Effort should be relatively light but it depends on implementation. Here is one suggestion: * {*}Today{*}: Atlassian likely has a setting that disables this logic for all OP instances something like “IF (ONPREMISE) then disable Pendo Analytics and 3rd party guides” – this is a reasonable since some firms do not want any data sent out.. this is understandable * *Recommendation:* Enable “ALLOW” pendo analytics and 3rd party guides *via feature flag code* -This is relatively easy to do since would use the existing feature flag functionality that already exists in the system. This also allows OP to choose to enable to disable this functionality and is off by default to ensure other OP customers are not impacted -In the event the implementation is for some reason problematic – another option could be to replace the API key (that should be in a configuration file) and allow on premise users to replace the Atlassian Pendo API key with customer key instead. NOTE that if this path is taken – this requires JPMC to reproduce the on-boarding flows that already exist from Atlassian |