On-Prem Jira Align instance hangs if the user clicks on "Help" button in 122.2.
As shown On Release notes for 10.122.X, Show “Help” Button has been set as Read-only
This is reproducible on Data Center: (yes)
- Step 1. Go to any pages
- Step 2. Click help button on right-hand corner of the page
- Step 3. Help page and the menu page is not displayed.
When users click help button in On-Prem instance, the help page is displayed.
Due to certain internet limitations within the On-Prem instance, when the user clicks Help button, it keeps spinning and help page is not displayed
- Turn off mastertoggle in the database with the following query, the 'Show Help Button' changes to 'No' and greyed out (read-only).
- Enable new navigation toggle, the Help button is moved to the top right corner and Help option is not displayed
However, the Help button still appears in the old navigation, when users click on it, the spinning sign is shown on the help page and hangs.