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  1. Jira Align
  2. JIRAALIGN-5259

Loading story backlog beyond 100 items generates Internal Server Error

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    • 2
    • Severity 2 - Major
    • No

      Issue Summary

      Loading story backlog beyond 100 items generates Internal Server Error. Observed in both current and New Nav

      Steps to Reproduce

      1. Set Tier1 filter (or New Nav top navigation) with Team who has more than 100 stories in a single Sprint
      2. Open Story Backlog
      3. Select Sprint with > 100 Stories
      4. Scroll to the bottom of the page to trigger loading beyond item# 100

      Expected Results

      Story backlog displays beyond 100 items

      Actual Results

      Internal Server Error is generated


      ASP Log reports:

      ASP_function: Error.asp
   ErrorId: 3170
   PageName: Backlog
   correlationid: IuicAhiNOud75gQBImjwvGYXlts+3LAQatB5pMQefHk=
   customer_db: Alignsupport
   error_aspcode:
   error_aspdescription:
   error_category: ADODB.Recordset
   error_column: -1
   error_description: Item cannot be found in the collection corresponding to the requested name or ordinal.
   error_file: /AjaxFiles/AjaxPrioritize.asp
   error_line: 19637
   error_number: -2146825023
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2023-08-15T12:36:29.945000-04:00
   url: https://alignsupport.jiraalign.com:443/AjaxFiles/AjaxPrioritize.asp?ActionType=57&ObjectID=4
   urlverb: POST
   user: 661743
   version: 10.122.3.34697

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

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              dfuller@atlassian.com Don Fuller
              1a93744f1bf8 Brandon Harris
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              9 Vote for this issue
              Watchers:
              12 Start watching this issue

                Created:
                Updated:
                Resolved: