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  1. Jira Align
  2. JIRAALIGN-5119

Forecast - Expand PI throws timeout error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 10.126.0
    • 10.120.3, 10.121.1, 10.122.2, 10.124.3
    • Dynamic Reports - Forecast
    • None
    • 7
    • Severity 2 - Major
    • No

      Issue Summary

      When expanding PI to the Forecast page and selecting View By Feature, "an error occurs that reports An error occurred on the server while processing the URL."

      This is reproducible: (no)
      Version: 10.120.3

      Steps to Reproduce

      1. Tier one = Program + PI
      2. Fo to Forecast page
      3. Try to expand the PI, the error above

      Expected Results

      Expand the Forecast PI list as expected

      Actual Results

      The below exception is thrown  -> Evidence from the forecastMainPAge.asp generating error 500 during a POST to "POST /Forecast/ajax/LoadItemData actionType=3&ReleaseID=23&programID=205&EstimationSystem=2"

      IIS footprint

      2023-06-22 18:17:33 172.22.48.85 POST /Forecast/ajax/ForecastSortReleaseTable ReleaseID=23&ViewBy=3&ViewType=1|210|800a0e78|Operation_is_not_allowed_when_the_object_is_closed. 443 25 172.22.50.21 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10.15;+rv:109.0)+Gecko/20100101+Firefox/114.0 https://JIRAALIGNINSTANCE.jiraalign.com/ForecastMainPage?FirstTime=True&stfilter=true&Programs=205&Releases=23 JIRAALIGNINSTANCE.jiraalign.com 500 0 0 30801
host = PRUSM7WEBF5source = C:\inetpub\logs\LogFiles\W3SVC13\u_ex230622.logsourcetype = ms:iis:auto

      ASP Exception Query Timeout

      { [-]
   ASP_function: OOFunctionsSql.SetRSParamsCursor
   correlationid: RX4w/bsQOqkk+bOL0xnCXCvkeZEFozd2EJmsxD6q8Bk=
   customer_db: CUSTOMER
   error_description: Query timeout expired
   error_id: 13217
   error_number: -2147217871
   error_source: Microsoft SQL Server Native Client 11.0
   log_type: exception
   logfrom_location: Website-ASP
   sql: EXEC RPM_GET_FORECAST_MASS_UPD_REPORT ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
   timestamp: 2023-06-22T14:17:33.441000-04:00
   url: https://JIRAALIGNINSTANCE.jiraalign.com:443/Forecast/ajax/ForecastSortReleaseTable.asp?ReleaseID=23&ViewBy=3&ViewType=1
   urlverb: POST
   user: 25
   version: 10.121.1.31217
}
Show as raw text
host = PRUSM7WEBF5source = c:\log\JIRAALIGN-ASP-20230622.logsourcetype = asp

       

      ...

      Workaround

      Currently, there is no known workaround for this behavior. 

              dfuller@atlassian.com Don Fuller
              f58471712ff6 Victor Fragoso
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              7 Vote for this issue
              Watchers:
              15 Start watching this issue

                Created:
                Updated:
                Resolved: