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  1. Jira Align
  2. JIRAALIGN-5119

Forecast - Expand PI throws timeout error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 10.126.0
    • 10.120.3, 10.121.1, 10.122.2, 10.124.3
    • None
    • 7
    • Severity 2 - Major
    • No

      Issue Summary

      When expanding PI to the Forecast page and selecting View By Feature, "an error occurs that reports An error occurred on the server while processing the URL."

      This is reproducible: (no)
      Version: 10.120.3

      Steps to Reproduce

      1. Tier one = Program + PI
      2. Fo to Forecast page
      3. Try to expand the PI, the error above

      Expected Results

      Expand the Forecast PI list as expected

      Actual Results

      The below exception is thrown  -> Evidence from the forecastMainPAge.asp generating error 500 during a POST to "POST /Forecast/ajax/LoadItemData actionType=3&ReleaseID=23&programID=205&EstimationSystem=2"

      IIS footprint

      2023-06-22 18:17:33 172.22.48.85 POST /Forecast/ajax/ForecastSortReleaseTable ReleaseID=23&ViewBy=3&ViewType=1|210|800a0e78|Operation_is_not_allowed_when_the_object_is_closed. 443 25 172.22.50.21 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10.15;+rv:109.0)+Gecko/20100101+Firefox/114.0 https://JIRAALIGNINSTANCE.jiraalign.com/ForecastMainPage?FirstTime=True&stfilter=true&Programs=205&Releases=23 JIRAALIGNINSTANCE.jiraalign.com 500 0 0 30801
      host = PRUSM7WEBF5source = C:\inetpub\logs\LogFiles\W3SVC13\u_ex230622.logsourcetype = ms:iis:auto 

      ASP Exception Query Timeout

      { [-]
         ASP_function: OOFunctionsSql.SetRSParamsCursor
         correlationid: RX4w/bsQOqkk+bOL0xnCXCvkeZEFozd2EJmsxD6q8Bk=
         customer_db: CUSTOMER
         error_description: Query timeout expired
         error_id: 13217
         error_number: -2147217871
         error_source: Microsoft SQL Server Native Client 11.0
         log_type: exception
         logfrom_location: Website-ASP
         sql: EXEC RPM_GET_FORECAST_MASS_UPD_REPORT ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?
         timestamp: 2023-06-22T14:17:33.441000-04:00
         url: https://JIRAALIGNINSTANCE.jiraalign.com:443/Forecast/ajax/ForecastSortReleaseTable.asp?ReleaseID=23&ViewBy=3&ViewType=1
         urlverb: POST
         user: 25
         version: 10.121.1.31217
      }
      Show as raw text
      host = PRUSM7WEBF5source = c:\log\JIRAALIGN-ASP-20230622.logsourcetype = asp 

       

      ...
      

      Workaround

      Currently, there is no known workaround for this behavior. 

            dfuller@atlassian.com Don Fuller
            f58471712ff6 Victor Fragoso
            Votes:
            7 Vote for this issue
            Watchers:
            15 Start watching this issue

              Created:
              Updated:
              Resolved: