Details
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Bug
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Resolution: Not a bug
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Highest
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None
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10.120.2
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9
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Severity 2 - Major
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No
Description
Issue Summary
- End users reported extreme slowness/failures in loading Jira Align
- Issues are reported from different geo locations
- Page loading times are too long. Problem reported for both old and new UI
- SQL Query Timeout errors visible for program board
Steps to Reproduce
- Login to JA
- Navigate Program Board
Expected Results
No slowness/failures to load pages during high usage days i.e. PI planning week.
Actual Results
The below SQL error is visible
02/06/2023
08:07:02.353{ [-]
ASP_function: OOFunctionsSql.SetRSParamsCursor
correlationid: +hzSI1EdG+eBq5iHy50OagZEOwLyi2GFcPzTHWMw3Do=
customer_db: xxxxx
error_description: Query timeout expired
error_id: 7536
error_number: -2147217871
error_source: Microsoft SQL Server Native Client 11.0
log_type: exception
logfrom_location: Website-ASP
sql: EXEC RPM_PROGRAM_BOARD_REPORT 21,'17',1,1,1,1,1,1,1,1,NULL,NULL,NULL,NULL,NULL,NULL,'-1','-1', NULL, NULL
timestamp: 2023-06-02T02:07:02.353000-04:00
url: https://xxxx.jiraalign.com:443/ProgramBoard.asp?FirstTime=True&stfilter=true&Programs=21&Releases=17
urlverb: GET
user: 798
version: 10.120.2.30336
}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available
Attachments
Issue Links
- relates to
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- Closed
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- blocks
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ALIGNSP-19300 Loading...
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- mentioned in
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- resolves
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