Issue Summary

Customer has noticed that list views containing the External ID (Ext ID field) for Jira (Stories and Features) don't sort correctly on the numeric part of the ID. As the data within the Ext ID field is alphanumneric, the sort order is based on just looking at each character   in order.

An example of current behaviour (undesirable) might be

 ID-1
 ID-101
 ID-11
 ID-12
 ID-2
 ID-22
 ID-200
 ID-30
 ID-3000
 ID-5

Where the correct / desired behaviour would be: 

ID-1
ID-2
ID-5
ID-11
ID-12
ID-22
ID-30
ID-101
ID-200
ID-3000

The desired type of sort is sometimes known as a Natural Search

Apparently this issue was fixed (at least for Features/requestgrid.asp  but possibly not for stories/storygrid.asp) in a previous JAC ticket and has resurfaced

https://jira.atlassian.com/browse/JIRAALIGN-2340

Steps to Reproduce

1. Create more than 100 stories/features in a Jira integrated Project
2. Enable visibility of Ext  ID in Jira Align and
3. Attempt to sort on the column in Team > Stories (storygrid.asp) or Program > Features (requestfrid.asp)
4. observe that sorting is done agajnst the first digit of the numeric part of the string followed by the second digit instead of treating the numeric part as one number

Expected Results

ID-1
ID-2
ID-5
ID-11
ID-12
ID-22
ID-30
ID-101
ID-200
ID-3000

Actual Results

ID-1
ID-101
ID-11
ID-12
ID-2
ID-22
ID-200
ID-30
ID-3000
ID-5

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available