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Bug
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Resolution: Fixed
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Medium
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10.115.3, 10.116.2
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Severity 3 - Minor
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No
Issue Summary
A customer is facing an infinite spinning wheel once they try to open Accepted Spend report on Investment vs Spend page.
I do identify once you got to the Investment vs Spend page and click to load a Theme Accepted Spend, the report doesn't load and the spinning wheel keeps running endlessly.
In the Har file, I identified two 500 errors:
- <JiraAlignUrl>/api/spend/theme/acceptedSpend/XXX
- <JiraAlignUrl>/api/spend/theme/releaseAccepted/XXX
- Splunk request error 500:
NOTE:
The same issue also happens on <Jira Align URL>/StatusReposts2 once you try to access in the Theme's Accepted Spend
Steps to Reproduce
- Go to the Investment vs Spend page
- Filter by Portfolio + PI
- Click in the accepted Spend value for one of your themes
- The slide-out report doesn't load and the spinning wheel keeps turning endlessly
- Reproduction video will be attached internally
Expected Results
The Theme's Accepted Spend report to load as usual
Actual Results
- The slide-out report doesn't load and the spinning wheel keeps turning endlessly generating error 500 on the request + Fatal Timeout errors in the Splunk logs (below)
https://agilecraft.splunkcloud.com/en-US/app/search/search?earliest=1675433820&latest=1675437438&q=search%20adpgpttest%20sourcetype!%3Djira%20sourcetype!%3D%22Perfmon%3AJiraPerfmon%22%20sourcetype!%3Dbackoffice%20sourcetype!%3D%22WMI%3AProcessPath%22%20timeout&display.page.search.mode=smart&dispatch.sample_ratio=1&sid=1675437660.4967767
Workaround
No Workaround identified so far
- resolves
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ALIGNSP-17414 Loading...