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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Product - Settings|Setup - Version
Issue Summary
When a user attempts to apply a new License key, nothing happens in UI (application silently fails), and an HTTP 403 Forbidden error is thrown against the corresponding POST call, noticeable via DevTools.
Affects: SaaS/Cloud instances only
Steps to Reproduce
- Get a valid License key
- Log in as a Super Admin
- Browse to the Version page (https://instance.jiraalign.com/MasterVersion)
- Launch DevTools
- Click Enter License blue button
- Paste the License key
- Click Apply License blue button
- Nothing happens in UI, no error message or warning is provided
- Notice an HTTP 403 error is thrown in DevTools
Expected Results
- The License key is applied
- A meaningful warning or error message is thrown in UI
- If applying a new License key is not necessary or allowed in SaaS instances, the Enter License button should be disabled or absent from the UI, in SaaS instances only
Actual Results
- An error is thrown as Cloudflare blocks the API 1.0 POST call and the License does not get applied
Workaround
- Currently, there is no known workaround for this behavior. A workaround will be added here when available.
- is connected to
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JAAND-2058 Loading...
- relates to
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ALIGNSP-12252 Loading...
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ALIGNSP-16904 Loading...