Applying a new License key results in HTTP 403

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      Issue Summary

      When a user attempts to apply a new License key, nothing happens in UI (application silently fails), and an HTTP 403 Forbidden error is thrown against the corresponding POST call, noticeable via DevTools.

      Affects: SaaS/Cloud instances only

      Steps to Reproduce

      1. Get a valid License key
      2. Log in as a Super Admin
      3. Browse to the Version page (https://instance.jiraalign.com/MasterVersion)
      4. Launch DevTools
      5. Click Enter License blue button
      6. Paste the License key
      7. Click Apply License blue button
      8. Nothing happens in UI, no error message or warning is provided
      • Notice an HTTP 403 error is thrown in DevTools

      Expected Results

      • The License key is applied
      • A meaningful warning or error message is thrown in UI
      • If applying a new License key is not necessary or allowed in SaaS instances, the Enter License button should be disabled or absent from the UI, in SaaS instances only

      Actual Results

      • An error is thrown as Cloudflare blocks the API 1.0 POST call and the License does not get applied

      Workaround

      • Currently, there is no known workaround for this behavior. A workaround will be added here when available.

            Assignee:
            Sheila Kelly (Inactive)
            Reporter:
            Rodrigo Cortez
            Votes:
            1 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated: