Documentation: Clarification of whether projects from different connectors can be added into the same JA Program

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: documentation
    • None

      It's not explicitly mentioned in either of the Integration guides, but we don't support multiple connectors syncing to the same program
      Jira integration guide – Jira Align
      Azure DevOps integration guide – Jira Align

      Kyle Foreman:

      We don’t support multiple connectors (Jira + Jira, ADO + Jira, or ADO + ADO) syncing to the same program, so they’d have set up Jira teams in one program and ADO in another program… Then use a multi-program epic with a child feature in the Jira program and a child feature in the ADO program

      Reference: https://atlassian.slack.com/archives/CHWTFF3J4/p1644535986340789

      It would be good to have clarification of this somewhere in help.jiraalign.com

      Suggested phrasing:

       We don't support multiple connectors syncing into the same program.
      Whether it's Jira + Jira, ADO + Jira, or ADO + ADO

      We advise that you set up the Jira project in one JA program, and the ADO project in another JA program. Then you could use a multi-program Epic with a child feature from each of those two programs.

      There is an open request to revisit this issue, which I share for your reference in case it's important.

       JIRAALIGN-4449 Support multiple Jira connectors with the same program 

            Assignee:
            Emily Koch
            Reporter:
            Heidi Hendry (Inactive)
            Votes:
            2 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated: