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  1. Jira Align
  2. JIRAALIGN-4570

Users are incorrectly created by the ADO connector when their last name is composed of more than one string.


    • Severity 3 - Minor
    • No

      Issue Summary

      Users with a last name with two strings (eg 'John doe Second') are created by the ADO connector with the third string as the last name (eg John Second).
      Users with a last name with three or more strings(eg 'John doe the Third') are created by the ADO connector with the same string for the first and last name (eg John/John).

      Steps to Reproduce

      1. Create a user in AzureDevOps and/or Azure Active Directory such as
        Display Name First Name Last name User principal name
        Initialname MiddleName Last names Initialname MiddleName Last names initialnamelastname@allanss.com

      1. Create a work item in ADO that is mapped to a Jira Align work item.
      2. Assign the user to the work item
      3. Wait for the ADO connector sync to complete

      Expected Results

      1. If a one-word name in ADO, use the name as both the first name and last name in Jira Align (e.g. Maria = Maria Maria in JA).
      2. If more than two words, split on space, anything preceding the first space is first name, the rest is last name regardless number of words
      3. Truncate names exceeding 50 chars 

      Actual Results

      The user is created with only the string from the first name (i.e. Initialname)


      Currently there is no known workaround for this behavior. A workaround will be added here when available.

      As long as the user is already existing in Jira Align and the email address remains unchanged; if you modify the last name of the user, the change will be preserved the next time the sync completes.

            csmith1@atlassian.com Cap Smith
            646db21d89d1 Francois Panaget
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