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  1. Jira Align
  2. JIRAALIGN-4548

Live Roadmap is not loading the grid

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    • 1
    • Severity 1 - Critical
    • No

      Problem

      On Jira Align, the Roadmap screen is not loading the "Roadmap Chart" when a "Team" is selected in the T1 bar.

      Environment

      Jira Align Cloud 10.112.2

      Steps to Reproduce

      1. On the T1 bar, select a "Team" and a "PI"
      2. Go to Roadmap
      3. Select the "Work" View

      Expected Results

      The live Roadmap loads the full page.

      Actual Results

      The live Roadmap is not loading the page when a "Team" is selected in the T1 bar.

      The problem is a timeout when depending on the criteria selected based on the configuration bar filter.

       

      Checking the IIS log, we can see an error 500 related to the timeout problem:

      2022-11-03 21:42:24 172.22.16.20 POST /privateapi/roadmaps/capabilities ReleaseType=ran_ids&ViewByPrimaryProgramOn=false&IsUnassigned=0&SkipNumber=0&TakeNumber=25&IsObjectivesOn=false&MonthByQuarter=false&SortingType=5&IsGroupByOn=false 443 27871 172.22.19.70 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/107.0.0.0+Safari/537.36 https://XXXXXX.jiraalign.com/Roadmaps?Teams=XXX&Releases=XXX 500 0 0 30019
      

       

      Workaround

      Currently, there is no known general workaround for this behavior. A workaround will be added here when available

      Notes

              dfuller@atlassian.com Don Fuller
              f9fc804f30c6 Luiz Felipe Arruda
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                Created:
                Updated:
                Resolved: