On Jira Align, the Roadmap screen is not loading the "Roadmap Chart" when a "Team" is selected in the T1 bar.
Jira Align Cloud 10.112.2
- On the T1 bar, select a "Team" and a "PI"
- Go to Roadmap
- Select the "Work" View
The live Roadmap loads the full page.
The live Roadmap is not loading the page when a "Team" is selected in the T1 bar.
The problem is a timeout when depending on the criteria selected based on the configuration bar filter.
- Request URL: https://XXXXXX.jiraalign.com/privateapi/roadmaps/capabilities?ReleaseType=ran_ids&ViewByPrimaryProgramOn=false&IsUnassigned=0&SkipNumber=0&TakeNumber=25&IsObjectivesOn=false&MonthByQuarter=false&SortingType=5&IsGroupByOn=false
- Request Method: POST
- Status Code: 500
Checking the IIS log, we can see an error 500 related to the timeout problem:
Currently, there is no known general workaround for this behavior. A workaround will be added here when available