Jira Connector: Intermittent nonce_used errors on API calls to Jira

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    • Type: Bug
    • Resolution: Won't Fix
    • Priority: Low
    • None
    • Affects Version/s: 10.112.3
    • None
    • 9
    • Severity 3 - Minor
    • No
    • None

      Issue Summary

      Multiple Jira Align customer Jira Connectors utilising OAuth 1.0 authentication encounter intermittent "oauth_problem=nonce_used" errors.
      The connector retries when this occurs and is eventually able to connect successfully and sync items.
      The error also happens across different Jira API endpoints, including;
      rest/api/2/issue/
      rest/api/2/search
      rest/api/2/serverInfo
      rest/agile/1.0/board/

      Steps to Reproduce

      Unable to trigger an occurrence but can be seen occurring on customer instance logs

      Expected Results

      No nonce_used oauth errors occur intermittently

      Actual Results

      nonce_used oauth errors occur intermittently

      The below exception is thrown in the log:

      RenderedMessage: APIResponse:OauthAuthenticationFailed:"oauth_problem=nonce_used"
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Assignee:
              Cap Smith (Inactive)
              Reporter:
              Raymond Enechukwu (Inactive)
              Votes:
              3 Vote for this issue
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: