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  1. Jira Align
  2. JIRAALIGN-4479

Internal Server Error on Loading Administration-Activity Page

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Details

    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      At this time, this is known to be occurring only on internal.jiraalign.com instance currently on version 10.112.2.25379.
      The Activity (masterad.asp) page returns an Internal Server Error

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Login to internal.jiraalign.com
      2. Click Administration (this defaults to the Activity page in Administration)

      Expected Results

      Recent activity on Login, People and Roles can be seen

      Actual Results

      Internal Server Error message is displayed

      The below exception is seen on Splunk logs:

      { [-]
         ASP_function: Error.asp
         ErrorId: 41928
         PageName: Administration
         correlationid: CTCwvJ0VAjtyKM7QbFH738XRqD/nyXktYKDBzU6HTgY=
         customer_db: Internal
         error_aspcode:
         error_aspdescription:
         error_category: Microsoft VBScript runtime 
         error_column: -1
         error_description: Type mismatch: 'URLEncode'
         error_file: /masterad.asp
         error_line: 151
         error_number: -2146828275
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2022-10-11T07:23:18.382000-04:00
         url: https://internal.jiraalign.com:443/masterad.asp
         urlverb: GET
         user: 1856
         version: 10.112.2.25379
      }
      

      Workaround

      To access other pages in the Administration section, you can manually change the url path.
      E.g for "People" enter the urls path /MasterUserList

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              dfuller@atlassian.com Don Fuller
              6ec424453bfd Raymond Enechukwu
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              Dates

                Created:
                Updated:
                Resolved:

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