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  1. Jira Align
  2. JIRAALIGN-4380

Backlog Features kanban view - Too much Features in one state causes Response Buffer Limit Exceeded

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    • 1
    • Severity 3 - Minor
    • No

      Issue Summary

      In the backlog kanban view, the customer is facing the following error once they drag and drop a Feature to the Column state Done. "*An error occurred on the server when processing the URL. Please contact the system administrator.
      If you are the system administrator please click here to find out more about this error.

      The "here" link is :https://docs.microsoft.com/en-us/iis/application-frameworks/running-classic-asp-applications-on-iis-7-and-iis-8/classic-asp-not-installed-by-default-on-iis* "

       

       

      Note: In the customer scenario they are filtering Tier 1  by only a Program and no PIs or other statements, plus they have approximately 1137 Features in the state Done column 

      This is reproducible on Data Center: (no)

      Steps to Reproduce

      • Go to Backlog > Kanban state view
      • Features View selected
      • Tier 1 Add only a program with 1137 or more Features in the Done state
      • drag and drop any other Feature to the Done state
      • Error overlaps the last column

       

      Expected Results

      Do not present some Microsoft generic error like: An error occurred on the server when processing the URL. Please contact the system administrator.
      If you are the system administrator please click here to find out more about this error.

      But instead, have a Custom Jira align error describing what happened or a guardrails scenario that blocks the user to add so many items in one single state column

      Actual Results

      Error message presenting:

      An error occurred on the server when processing the URL. Please contact the system administrator.
      If you are the system administrator please click here to find out more about this error.

      The "here" link is :https://docs.microsoft.com/en-us/iis/application-frameworks/running-classic-asp-applications-on-iis-7-and-iis-8/classic-asp-not-installed-by-default-on-iis

      ...
      

      Workaround

      Filter / refine the Tier 1 filter in order to show fewer work items in the Kanban hence not exceeding the buffer limit 

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            dfuller@atlassian.com Don Fuller
            f58471712ff6 Victor Fragoso
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              Created:
              Updated:
              Resolved: