Uploaded image for project: 'Jira Align'
  1. Jira Align
  2. JIRAALIGN-4313

Customer List: error 500 Response Buffer Limit Exceeded thrown

XMLWordPrintable

    • 1
    • Severity 2 - Major
    • No

      Issue Summary

      This is reproducible on Data Center: (yes)
      When adding more than 20.000 entries to the Customer List (Settings >> Customer Setup), and then going to Features, or other pages that have the Customer field, the Feature page is not loading, and in Splunk, we see the error

      { [-]
   ASP_function: Error.asp
   ErrorId: 53486
   PageName: Features
   correlationid: 9wFqdsWqCCvHZB8jvd0ABwa9UiY2sAvvk/rbo53+DWY=
   customer_db: xxxx
   error_aspcode: ASP 0251
   error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
   error_category: Response object
   error_column: -1
   error_description: Response Buffer Limit Exceeded
   error_file: /NewRequest.asp
   error_line: 0
   error_number: -2147467259
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2022-07-21T16:19:01.828000-04:00
   url: https://xxxxxxx.jiraalign.com:443/NewRequest.asp?Firsttime=True&PageReturn=True&RequestID=63116&SOP=1
   urlverb: GET
   user: fa185032
   version: 10.109.2.24120
}

      Steps to Reproduce

      1. Add customer in the Customer list, around 20k
      2. Go to Features and try to add a new feature
      3. The page won't load. 

      Expected Results

      We would like to be able to add many entries to the Customer list as necessary, without limitations.

      Actual Results

      If we add more than 20k entries, pages that have the customer list won't load.
       

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

              dfuller@atlassian.com Don Fuller
              82697f38779c Vasti Marucci
              Votes:
              0 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: