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  1. Jira Align
  2. JIRAALIGN-4313

Customer List: error 500 Response Buffer Limit Exceeded thrown


    • 1
    • Severity 2 - Major
    • No

      Issue Summary

      This is reproducible on Data Center: (yes)
      When adding more than 20.000 entries to the Customer List (Settings >> Customer Setup), and then going to Features, or other pages that have the Customer field, the Feature page is not loading, and in Splunk, we see the error

      { [-]
         ASP_function: Error.asp
         ErrorId: 53486
         PageName: Features
         correlationid: 9wFqdsWqCCvHZB8jvd0ABwa9UiY2sAvvk/rbo53+DWY=
         customer_db: xxxx
         error_aspcode: ASP 0251
         error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
         error_category: Response object
         error_column: -1
         error_description: Response Buffer Limit Exceeded
         error_file: /NewRequest.asp
         error_line: 0
         error_number: -2147467259
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2022-07-21T16:19:01.828000-04:00
         url: https://xxxxxxx.jiraalign.com:443/NewRequest.asp?Firsttime=True&PageReturn=True&RequestID=63116&SOP=1
         urlverb: GET
         user: fa185032

      Steps to Reproduce

      1. Add customer in the Customer list, around 20k
      2. Go to Features and try to add a new feature
      3. The page won't load. 

      Expected Results

      We would like to be able to add many entries to the Customer list as necessary, without limitations.

      Actual Results

      If we add more than 20k entries, pages that have the customer list won't load.


      Currently, there is no known workaround for this behavior. A workaround will be added here when available

            dfuller@atlassian.com Don Fuller
            82697f38779c Vasti Marucci
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