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Bug
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Resolution: Fixed
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Medium
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None
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1
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Severity 2 - Major
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No
Issue Summary
This is reproducible on Data Center: (yes)
When adding more than 20.000 entries to the Customer List (Settings >> Customer Setup), and then going to Features, or other pages that have the Customer field, the Feature page is not loading, and in Splunk, we see the error
{ [-]
ASP_function: Error.asp
ErrorId: 53486
PageName: Features
correlationid: 9wFqdsWqCCvHZB8jvd0ABwa9UiY2sAvvk/rbo53+DWY=
customer_db: xxxx
error_aspcode: ASP 0251
error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
error_category: Response object
error_column: -1
error_description: Response Buffer Limit Exceeded
error_file: /NewRequest.asp
error_line: 0
error_number: -2147467259
error_source:
log_type: exception
logfrom_location: Website-ASP
timestamp: 2022-07-21T16:19:01.828000-04:00
url: https://xxxxxxx.jiraalign.com:443/NewRequest.asp?Firsttime=True&PageReturn=True&RequestID=63116&SOP=1
urlverb: GET
user: fa185032
version: 10.109.2.24120
}
Steps to Reproduce
- Add customer in the Customer list, around 20k
- Go to Features and try to add a new feature
- The page won't load.
Expected Results
We would like to be able to add many entries to the Customer list as necessary, without limitations.
Actual Results
If we add more than 20k entries, pages that have the customer list won't load.
Workaround
Currently, there is no known workaround for this behavior. A workaround will be added here when available
- resolves
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ALIGNSP-14537 Loading...