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  1. Jira Align
  2. JIRAALIGN-4218

Jira User Data Pull: SSO Id is indicated instead of External Id on the user audit logs.

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      Issue Summary

      The user audit log will indicate that an SSO Id was modified when Jira User Data pull is triggered with username field selected. This is confusing for the customer because this is actually the External ID.

      Steps to Reproduce

      1. Navigate to Administration > Jira Settings > Pull User Data
      2. Select Username on the External ID dropdown selection.
      3. Click User data pull.
      4. Open a user audit log that got updated from the User data pull.

      Expected Results

      External Id indicated as modified.

      Actual Results

      SSO Id field modified.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

        1. Screen Shot 2022-06-07 at 11.26.17 am-1.png
          Screen Shot 2022-06-07 at 11.26.17 am-1.png
          28 kB

            [JIRAALIGN-4218] Jira User Data Pull: SSO Id is indicated instead of External Id on the user audit logs.

            backbone-sync-bot made changes -
            External issue URL New: https://softwareteams.atlassian.net/rest/api/2/issue/344946
            backbone-sync-bot made changes -
            Remote Link New: This issue links to "JAIAC-2143 (Software Teams JIRA)" [ 1031304 ]
            backbone-sync-bot made changes -
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            backbone-sync-bot made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            backbone-sync-bot made changes -
            Status Original: Short Term Backlog [ 12074 ] New: In Progress [ 3 ]
            backbone-sync-bot made changes -
            Status Original: Needs Triage [ 10030 ] New: Short Term Backlog [ 12074 ]
            backbone-sync-bot made changes -
            Resolution Original: Fixed [ 1 ]
            Status Original: Closed [ 6 ] New: Needs Triage [ 10030 ]
            Roman Koshovskyi (Inactive) made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            Roman Koshovskyi (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: Waiting for Release [ 12075 ]

              kforeman@atlassian.com Kyle Foreman
              lsoronio@atlassian.com Leo Soronio
              Affected customers:
              0 This affects my team
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: