Uploaded image for project: 'Jira Align'
  1. Jira Align
  2. JIRAALIGN-4206

Updating user via Import does not allow External ID to be nulled out

    XMLWordPrintable

Details

    • 1
    • Severity 3 - Minor
    • No

    Description

      Issue Summary

      When updating a Jira Align user via import, the External ID value can be changed, but cannot be cleared / nulled

      Steps to Reproduce

      1. Go to Admin > People
      2. Search for user with a populated External ID
      3. More Actions > Export
      4. Open xls file in Excel, delete the "External ID" value and Save
      5. More Actions > Import Users Records
      6. Browse and select the modified xls, Import
      7. Refresh user record from JA UI

      Expected Results

      External ID value should be cleared

      Actual Results

      External ID is unchanged

      Workaround

      • Delete External ID via UI
      • Delete External ID via API (set value to null)

      Attachments

        Issue Links

          Activity

            People

              97abbabfa9ae Chase Nielson
              1a93744f1bf8 Brandon Harris
              Votes:
              0 Vote for this issue
              Watchers:
              4 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync