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  1. Jira Align
  2. JIRAALIGN-4206

Updating user via Import does not allow External ID to be nulled out


    • 1
    • Severity 3 - Minor
    • No

      Issue Summary

      When updating a Jira Align user via import, the External ID value can be changed, but cannot be cleared / nulled

      Steps to Reproduce

      1. Go to Admin > People
      2. Search for user with a populated External ID
      3. More Actions > Export
      4. Open xls file in Excel, delete the "External ID" value and Save
      5. More Actions > Import Users Records
      6. Browse and select the modified xls, Import
      7. Refresh user record from JA UI

      Expected Results

      External ID value should be cleared

      Actual Results

      External ID is unchanged


      • Delete External ID via UI
      • Delete External ID via API (set value to null)

            97abbabfa9ae Chase Nielson
            1a93744f1bf8 Brandon Harris
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