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  1. Jira Align
  2. JIRAALIGN-4192

Jira Connector - Consolidate User Error

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    • 1
    • Severity 3 - Minor
    • No

      Issue Summary

      An exception is thrown when the connector tries to consolidate duplicate users in Jira Align.

      Steps to Reproduce

      This issue was observed after a customer was migrated from Jira Server to Cloud with a Jira Connector and some Jira Align accounts are duplicated.

      Expected Results

      No exception is thrown and duplicate accounts should be consolidated successfully.

      Actual Results

      Exception is thrown
      The below exception is thrown in Splunk:

      Exception: System.InvalidCastException: Unable to cast object of type 'System.Int32' to type 'System.String'.
   at AgileCraft.Common.SqlData.ExecuteScalar[T](SqlConnection connection, String sql, SqlParameter[] parameters) in C:\projects\alignapi\AgileCraft.Common\SqlData.cs:line 153
   at AgileCraft.Common.SqlData.ExecuteScalar[T](String connectionString, String sql, SqlParameter[] parameters) in C:\projects\alignapi\AgileCraft.Common\SqlData.cs:line 170
   at AgileCraft_Jira.AgileCraft.ConsolidateUser(Int32 fromUniq, Int32 toUniq) in C:\projects\alignintegration\Connectors\JiraServiceProduction\AgileCraft_Jira\AgileCraft.cs:line 9915
   Level: Error
   MessageTemplate: ConsolidateUser

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              kforeman@atlassian.com Kyle Foreman
              lsoronio@atlassian.com Leo Soronio
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                Created:
                Updated:
                Resolved: