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  1. Jira Align
  2. JIRAALIGN-3553

Push Rank of Features from Jira Align with multiple connectors to Jira does not work

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    • 1
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      Pushing the Features backlog rank to Jira does not work when there's more than one active Jira connector. We need to disable the second/wrong connector to make it work.

      Steps to Reproduce

      1. Intergrate 2 connector in Align with issues integrated on both.
      2. Have a few Jira Align Features that are integrated with Jira (Epics)
      3. In the Backlog page, select Features, sort them with drag and drop to a different order
      4. Click on Pull Rank -> Push the Rank to the external system (Connector 1)
      5. Check the Epics on Jira with a JQL with a rank order. i.e.:
        Project = "Project Name" and issue type = Epic order by Rank asc

      Expected Results

      The connector pushes the rank to Jira that is integrated with Connector 1.

      Actual Results

      The push rank is being triggered on connector 2 instead of connector 1.

       Exception: AgileCraft.Jira.Api.Model.JiraApiException: RequestResource:https://ddjiraaligntest.atlassian.net/rest/greenhopper/1.0/api/rank/after, RequestMethod:PUT, RequestBody:{"issueKeys" :["EMJ2-2"], "rankAfterKey":"EMJ2-6","customFieldId":  }
      

      Workaround

      The workaround is to temporarily disable the connector related to the call that appears in the error log. With such connector disabled, the push rank works as desired.

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              kforeman@atlassian.com Kyle Foreman
              c1060921cc3a Enio Marques Junior (Inactive)
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                Updated:
                Resolved:

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