Details
-
Bug
-
Resolution: Fixed
-
High
-
10.89, 10.90
-
None
-
Severity 1 - Critical
-
Dementors - VH5
-
No
Description
Issue Summary
When browsing to the Themes grid, user is presented with a Whoops error message.
Steps to Reproduce
- In the Configuration Bar (aka Tier1 filter), click Advanced Configurations (cogs icon)
- Click Reset All button
- Scroll down and select a STRATEGIC SNAPSHOT
- Click Apply Settings button
- Browse to the Themes grid
- Notice the Whoops error message
Expected Results
- The Themes grid is presented
Actual Results
- A Whoops error message is displayed
By following Community article The Dreaded "Whoops..." Error, the following error can be collected in DevTools/Console:
ErrorID:<id>, ErrorType: -2147217900 SQL: EXEC RPM_GET_THEME_LIST 10, 1,N'And theme.[ThemeID] 34,48,49) ','theme.[ThemeID] DESC', '34','14','1159' Error: Error in SetRS: EXEC RPM_GET_THEME_LIST 10, 1,N'And theme.[ThemeID] 34,48,49) ','theme.[ThemeID] DESC', '34','14','1159' Error=(Incorrect syntax near '34'.) Page: https://instance.jiraalign.com:443/ThemeGrid.asp?FirstTime=True Date: 2021-03-16 11:28:35 User: <userId> <user's name>
Workaround
- In the Configuration bar, remove STRATEGIC SNAPSHOT from Advanced Configurations (cog icon), then apply settings.