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  1. Jira Align
  2. JIRAALIGN-2939

Themes : Browsing to the Themes grid results in a Whoops error message

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Details

    • Bug
    • Resolution: Fixed
    • High
    • 10.90
    • 10.89, 10.90
    • other - grids
    • None
    • Severity 1 - Critical
    • Dementors - VH5
    • No

    Description

      Issue Summary

      When browsing to the Themes grid, user is presented with a Whoops error message.

      Steps to Reproduce

      1. In the Configuration Bar (aka Tier1 filter), click Advanced Configurations (cogs icon)
      2. Click Reset All button
      3. Scroll down and select a STRATEGIC SNAPSHOT
      4. Click Apply Settings button
      5. Browse to the Themes grid
      6. Notice the Whoops error message

      Expected Results

      • The Themes grid is presented

      Actual Results

      • A Whoops error message is displayed

      By following Community article The Dreaded "Whoops..." Error, the following error can be collected in DevTools/Console:

      ErrorID:<id>,	ErrorType:	-2147217900
      SQL:	EXEC RPM_GET_THEME_LIST 10, 1,N'And theme.[ThemeID] 34,48,49) ','theme.[ThemeID] DESC', '34','14','1159'
      Error:	Error in SetRS: EXEC RPM_GET_THEME_LIST 10, 1,N'And theme.[ThemeID] 34,48,49) ','theme.[ThemeID] DESC', '34','14','1159' Error=(Incorrect syntax near '34'.)
      Page:	https://instance.jiraalign.com:443/ThemeGrid.asp?FirstTime=True
      Date:	2021-03-16 11:28:35
      User:	<userId> <user's name> 

      Workaround

      • In the Configuration bar, remove STRATEGIC SNAPSHOT from Advanced Configurations (cog icon), then apply settings.

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              jwolfe@atlassian.com Jessica Wolfe (Inactive)
              rcortez@atlassian.com Rodrigo Cortez
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              Dates

                Created:
                Updated:
                Resolved:

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