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Type:
Bug
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Resolution: Won't Fix
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Priority:
Low
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None
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Affects Version/s: 10.86
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Component/s: Jira Connector - Sync
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6
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Severity 3 - Minor
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No
Issue Summary
Jira Align doesn't prevent users from enabling toggles that cause sync issues when custom team mapping (Organization field) is not configured.
- Story Creation Requires Team
- Team Multiple Drop-Down Menu
Steps to Reproduce
- Make sure the custom team field is not configured
- Set one of the following toggles to "Yes"
- Story Creation Requires Team
- Team Multiple Drop-Down Menu
- Create a Story in Jira Align
- The Story won't sync
Expected Results
PM will need to help define expect results for this logic. Ideally, we should possibly have some type of guardrail to prevent this from happing.
Actual Results
The sync fails with the following error message
ResponseContent: {"errorMessages":[],"errors":{"":"Field '' cannot be set. It is not on the appropriate screen, or unknown."}}
Workaround
Set both of the following toggles to "No"
- Story Creation Requires Team
- Team Multiple Drop-Down Menu
- is connected to
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JAIAC-278 Loading...
- resolves
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ALIGNSP-7628 Loading...
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ALIGNSP-7701 Loading...