Details
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Bug
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Resolution: Fixed
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Medium
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10.85
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5
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Severity 2 - Major
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No
Description
Issue Summary
Jira issues that are created after a Jira project is newly integrated with Jira Align does not sync to Jira Align. This issue is also observed in v10.94 when the connector changes how issues are tracked. From issue type name to issue type ID.
Steps to Reproduce
- Create a new Jira Project and do not add any issues yet.
- Integrate this new Jira project to Jira Align. (or you can add a custom issue types)
- Stop Jira connector for at least 20 mins(easiest way to repro this)
- Navigate to Jira and create an issue (Story/Epic/custom issue type) in the new Jira Project created in step 1.
- After 20 mins, start the connector again and wait for the issue to sync.
Expected Results
- Created/Updated timer in Jira connector JQL should start incrementing.
- The Jira issue created will sync to Jira Align
Actual Results
- No Jira issues synced to Jira Align
- Updated/Created timer doesn't increment
00:15 -> JQL: project = 'ALTEST' AND issuetype = '10001' AND (created >= -12m or updated >= -12m) 01:00 -> JQL: project = 'ALTEST' AND issuetype = '10001' AND (created >= -12m or updated >= -12m) 01:40 -> JQL: project = 'ALTEST' AND issuetype = '10001' AND (created >= -12m or updated >= -12m) .... no changes happening in Jira around this time period... 07:54 -> JQL: project = 'ALTEST' AND issuetype = '10001' AND (created >= -12m or updated >= -12m)
Workaround
Update one of each Jira issue type on that project to get it to sync.