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  1. Jira Align
  2. JIRAALIGN-2286

[JIRAALIGN-2286] Forecast: Expanding release in Forecast page renders an HTTP 500 error and a spinning wheel of death

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Details

    • 2
    • Severity 2 - Major
    • No

    Description

      Issue Summary

      Expanding release in Forecast page renders a server-side error (HTTP 500) and corresponding spinning wheel of death

      Steps to Reproduce

      1. Browse to Forecast page
      2. Expand release

      Expected Results

      • Release is expanded

      Actual Results

      • A server-side HTTP 500 error is thrown and a spinning wheel of death is rendered in the UI
      • ForecastSortReleaseTable.asp page throws a Division by zero error
      { [-]
         ASP_function: Error.asp
         ErrorId: 8436
         PageName: Forecast
         correlationid: kyn4L9JNVQHKAJsrm4dDeeRibgXf7lXENGTvo1HcAlg=
         customer_db: CUSTOMER
         error_aspcode:
         error_aspdescription:
         error_category: Microsoft VBScript runtime 
         error_column: -1
         error_description: Division by zero
         error_file: C:\INSTANCES\_10X\NIGHTLYWEBSITE\FORECAST\AJAX\../../ProgramRoomFiles/OOFunctionsProgramRoom.asp
         error_line: 463
         error_number: -2146828277
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-11-10T14:06:11.326000-05:00
         url: https://customer.jiraalign.com:443/Forecast/ajax/ForecastSortReleaseTable.asp?ReleaseID=71&ViewBy=1&ViewType=1
         urlverb: POST
         user: 8191
         version: 10.82.0.11242
      }
      
      2020-11-10 19:06:10 <IP> POST /Forecast/ajax/ForecastSortReleaseTable ReleaseID=71&ViewBy=1&ViewType=1|463|800a000b|Division_by_zero 443 8191 172.28.170.193 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_15_7)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/86.0.4240.183+Safari/537.36 https://customer.jiraalign.com/ForecastMainPage?FirstTime=True&ReportType=FitView&stfilter=true&Programs=290&Releases=99,69,72,71,73,91,95,98,92,94,97,93,96 500 0 0 161
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

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              mhusar@atlassian.com Mariia Husar (Inactive)
              rcortez@atlassian.com Rodrigo Cortez
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              Dates

                Created:
                Updated:
                Resolved:

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