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  1. Jira Align
  2. JIRAALIGN-2055

[JIRAALIGN-2055] People: Adding New User Shows Error That The New User Exist But The System Still Adds The User

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    • 1
    • Severity 3 - Minor
    • Avengers - USH7
    • None

      Issue Summary

      This doesn't happen consistently or on demand, but it happens freqently enough we need dev assistance. There is an issue under add people that gives users the appearance that the new user being added to Jira Align already exists in the system (when they don't). When you navigate to the people grid and search for the email/user and check the audit log this user was clearly just added by through the UI.

      Steps to Reproduce

      Create a new user
      The user receives an error message "This email already exists, please try again"
      Check the People grid and search for the email
      The people grid will find the user, but the audit log user creation date shows this user was just created.

      Expected Results

      We shouldn't show a false error if the user doesn't exist

      Actual Results

      User creates despite the false error, but cause confusion for end-users (admins) who are adding new team members

      Workaround

      No workaround needed for this issue, the system works despite the false error message

            [JIRAALIGN-2055] [JIRAALIGN-2055] People: Adding New User Shows Error That The New User Exist But The System Still Adds The User

            Tony D. made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Lesia Ferents (Inactive) made changes -
            Sprint Original: Batman! - Usher3 [ 6086 ] New: Avengers - USH7 [ 6207 ]
            Lesia Ferents (Inactive) made changes -
            Status Original: In Review [ 10051 ] New: Waiting for Release [ 12075 ]
            Lesia Ferents (Inactive) made changes -
            Fix Version/s New: 10.87 [ 94091 ]
            Lesia Ferents (Inactive) made changes -
            Assignee Original: Lesia Ferents [ f4ea3206508b ] New: Iryna Dziadyk [ idziadyk@atlassian.com ]
            Viktor Levak (Inactive) made changes -
            Status Original: In Progress [ 3 ] New: In Review [ 10051 ]
            Viktor Levak (Inactive) made changes -
            Assignee Original: Viktor Levak [ vlevak@atlassian.com ] New: Lesia Ferents [ f4ea3206508b ]
            Viktor Levak (Inactive) made changes -
            Assignee Original: Bohdan Bondarets [ bbondarets@atlassian.com ] New: Viktor Levak [ vlevak@atlassian.com ]
            Tony D. made changes -
            Labels Original: 3AF ja-bb ja-swarm New: 3AF ja-bb ja-swarm repo-?
            Tony D. made changes -
            Labels Original: 3AF ja-swarm New: 3AF ja-bb ja-swarm

              idziadyk@atlassian.com Iryna Dziadyk (Inactive)
              ddortch@atlassian.com Darryl Dortch (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: