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  1. Jira Align
  2. JIRAALIGN-2023

Jira Connector: Stories failed to sync with Jira Cloud.

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    • 9
    • Severity 1 - Critical
    • A-Team - TART6

      Issue Summary

      There was a change in the format on how Jira cloud returns the Sprint custom field data and this is causing an issue when Jira Align syncs a story from Jira.

      Steps to Reproduce

      Note: This issue occurs for Jira Cloud integration.

      1. Update a Story in Jira and wait for it to sync with Jira Align

      Expected Results

      The story should synchronize and the changes will reflect in Jira Align.

      Actual Results

      The story doesn't sync with this error in the logs:

       Exception: System.NullReferenceException: Object reference not set to an instance of an object.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

          Form Name

            [JIRAALIGN-2023] Jira Connector: Stories failed to sync with Jira Cloud.

            Jennelle Stearns made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 943130 ]
            Daniel W made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 638245 ]
            Daniel W made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 505477 ]
            Kent Baxley made changes -
            Remote Link New: This issue links to "ALIGNSP-7126 (Atlassian Support System)" [ 518216 ]
            Tony D. made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]
            Cap Smith made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 506673 ]
            Cap Smith made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 505896 ]
            Aidan Majcher made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 505477 ]
            Cap Smith made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 505564 ]
            Alessandro Macedo made changes -
            Remote Link New: This issue links to "ALIGNSP-5891 (Atlassian Support System)" [ 505612 ]

              tdavenport@atlassian.com Tony D.
              lsoronio@atlassian.com Leo Soronio
              Affected customers:
              9 This affects my team
              Watchers:
              28 Start watching this issue

                Created:
                Updated:
                Resolved: