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  1. Jira Align
  2. JIRAALIGN-2021

Program Increment Details Slide Out Fails to Load with an Internal Server Error

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    • 2
    • Severity 2 - Major
    • A-Team - TART6

      Issue Summary

      Clicking on a Program Increment fails to fully load the details slide out Window. The Window appears when clicked, but, not all of the details fully load. Clicking on Save & Close exposes an Internal Server error.

      Steps to Reproduce

      Reset Tier1 filter options
      Set Tier1 Program
      Browse to the Program Increment ProjectGrid page
      Click the ID of the affected program increment.

      Expected Results

      Details slide out window appears and all content renders.

      Actual Results

      The slide-out loads partially (things such as the progress dial and state won't show up) and tabs becomes unresponsive. Clicking Save and Close invokes an Internal Server Error.

      The below exception is thrown in the splunk log:

      9/3/20
      5:09:18.000 PM	
      2020-09-03 20:09:18 172.28.5.43 GET /AddProject FirstTime=True&ReleaseId=14&TabID=1|0|ASP_0251_:_80004005|Response_Buffer_Limit_Exceeded 443 10841 172.28.169.180 Mozilla/5.0+(Macintosh;+Intel+Mac+OS+X+10_15_6)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/85.0.4183.83+Safari/537.36 https://xxxxx.agilecraft.com/ProjectGrid?FirstTime=True&ViewX=1&stfilter=true&Programs=383 500 0 0 7285
      
      { [-]
         ASP_function: Error.asp
         ErrorId: 17620
         PageName: Planning Increments
         correlationid: NCi8+ndN2h9B4O1eSaEe2Cwep6KwnKBAy/+1hjzt0qs=
         customer_db:xxxxxxx
         error_aspcode:
         error_aspdescription:
         error_category: ADODB.Command
         error_column: -1
         error_description: Application uses a value of the wrong type for the current operation.
         error_file: /OOFunctionsSql.asp
         error_line: 562
         error_number: -2146824867
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-09-04T02:38:57.984000-04:00
         url: https://xxxxx.agilecraft.com:443/AddProject.asp
         urlverb: POST
         user: 9964
         version: 10.77.0.7966
      

      Workaround

      Currently there is no known workaround for this behavior.

              tdavenport@atlassian.com Tony D.
              kbaxley Kent Baxley
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                Created:
                Updated:
                Resolved: