[JIRAALIGN-1920] [JIRAALIGN-1920] Save images from "Capture" function does not work in Chrome browser - Create and track feature requests for Atlassian products.

Type: Bug
Resolution: Fixed
Priority: Medium
Fix Version/s: 10.75, 10.85
Affects Version/s: 10.75
Component/s: reports - dashboard
Labels:
- ja-bb
- repo-?

Support reference count:
1
Symptom Severity:
Severity 3 - Minor
Sprint:
X-Men - USH5
External issue URL:
None

Issue Summary

When opening a "Capture" of a report, a new tab will open with an image of the report as a snapshot.

This image should be downloadable from user by using right click>save the image but this is currently not working in Chrome-based browsers

Steps to Reproduce

Go to Status reports
Filter with any Program and PI that has status reports
Open any status report
Click capture
Right-click and save image

chrome based (vivaldi).mov

Expected Results

A user should be able to save the file from the page

Actual Results

The issue seems to affect Chrome-based browser where it is not possible to save from the page.

Tested browser	Result:
Chrome	Cannot save
Vivaldi (chrome based)	Cannot Save
Safari	Can save
Firefox	Can Save

Workaround

Open the image in a new window/tab then save
Drag and drop the image on the desktop

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chrome based (vivaldi).mov
14/Aug/2020 5:59 AM
9.44 MB
Erwann
Screen Recording 2020-10-27 at 2.07.36 pm.mov
04/Dec/2020 6:35 PM
6.81 MB
Emily Koch

mentioned in: Page Failed to load

Caz (Inactive) added a comment - 07/Dec/2020 8:17 PM

Fixed in 10.85

Caz (Inactive) added a comment - 07/Dec/2020 8:17 PM Fixed in 10.85

Assignee:: Caz (Inactive)

Reporter:: Erwann (Inactive)

Affected customers:: 1 This affects my team

Watchers:: 5 Start watching this issue

Created:: 14/Aug/2020 5:59 AM

Updated:: 09/Dec/2020 5:18 PM

Resolved:: 07/Dec/2020 8:17 PM