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  1. Jira Align
  2. JIRAALIGN-1895

[JIRAALIGN-1895] Advanced Filters : HTTP 500 error is thrown at advanced filter dialogue

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    • 1
    • Severity 3 - Minor
    • Avengers - TART4

      Issue Summary

      HTTP 500 error is thrown at advanced filter dialogue

      Steps to Reproduce

      Unable to repro in LAB

      1. At any page, expand Advanced Filter dialogue
      2. Make selections as necessary
      3. Expand Sprints
      4. Notice the error

      Expected Results

      • Advanced Filter dialogue is displayed

      Actual Results

      • HTTP 500 error is thrown

      Splunk query:

      url="*AjaxMenuLoad.asp?LoadType=36&LookupType=14&Clear=True*" OR ( cs_uri_query="*LoadType=36&LookupType=14&Clear=True*" AND sc_status=500 )
      | stats  count by customer_db date_month 
      | sort  count desc   
      | stats  list(customer_db), list(count) by date_month
      
      • The Buffer Limit Exceeded exception below is thrown in Splunk:
      2020-08-05 20:00:43 172.22.16.205 POST /AjaxFiles/AjaxMenuLoad LoadType=36&LookupType=14&Clear=True|0|ASP_0251_:_80004005|Response_Buffer_Limit_Exceeded 443 10184 172.22.18.110 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/84.0.4147.105+Safari/537.36 https://instance/default?FirstTime=True&stfilter=true&Portfolios=8,14,9,13,17,21,18,16,19 500 0 0 1875
      
      { [-]
         ASP_function: Error.asp
         ErrorId: 20273
         PageName: Home
         correlationid: CziEzrMYx0EMwRDhQpEBu3ddg4prYS7EY2xTOTNkGg4=
         customer_db: INSTANCE
         error_aspcode: ASP 0251
         error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
         error_category: Response object
         error_column: -1
         error_description: Response Buffer Limit Exceeded
         error_file: /AjaxFiles/AjaxMenuLoad.asp
         error_line: 0
         error_number: -2147467259
         error_source:
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-08-05T16:00:44.171000-04:00
         url: https://instance:443/AjaxFiles/AjaxMenuLoad.asp?LoadType=36&LookupType=14&Clear=True
         urlverb: POST
         user: 10184
         version: 10.76.0.7117
      }
      

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available.

            idziadyk@atlassian.com Iryna Dziadyk (Inactive)
            rcortez@atlassian.com Rodrigo Cortez
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              Created:
              Updated:
              Resolved: