Uploaded image for project: 'Jira Align'
  1. Jira Align
  2. JIRAALIGN-1846

[JIRAALIGN-1846] Roadmaps: No data loaded (403 error)

XMLWordPrintable

    • 7
    • Severity 2 - Major
    • Breakers - TART4

      Issue Summary

      In v10.75, users are encountering issues regarding roadmaps not loading. These users are able to load the roadmaps in previous versions.
      So far this affects loading Feature roadmap. 

      Steps to Reproduce

      1. Set your T1 filter to Portfolio and PI/Release
      2. Navigate to Roadmaps

      Expected Results

      Roadmaps should load successfully

      Actual Results

      No data loaded

      2020-08-03 21:38:54 172.24.11.132 GET /privateapi/kanbanstories teamId=1450 
"sc_status": "403",

      Workaround

      In v10.75, it seems like mind maps needs to be enabled to load these roadmaps successfully.
      Enable either of the following mind maps toggles on the affected role:

      • Enterprise > Manage > Mind Maps
      • Products > Ideas > Mind Maps

        1. Screen Shot 2020-08-04 at 6.03.40 pm.png
          Screen Shot 2020-08-04 at 6.03.40 pm.png
          64 kB

            [JIRAALIGN-1846] [JIRAALIGN-1846] Roadmaps: No data loaded (403 error)

            Jennelle Stearns made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 636727 ]
            Jennelle Stearns made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 636727 ]
            Jennelle Stearns made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 502420 ]
            Jennelle Stearns made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 528369 ]

            Paul Flynn added a comment -

            We closed an another ticket with this fix. However, I don't feel both items have been resolved. 

            1. ALIGNSP-5369 is still an open issue.    I'm looking at Honeywell and Fidelity both who use the solutions layer and the roadmap isn't showing the correct level of detail.   We're not seeing the capabilities roadmap as would be expected at the solutions layer.  When looking at the solution layer the roadmap asks for a single program to view.  This is contrary to looking at the solution. We should be able to look across solutions at capabilities.  

            Paul Flynn added a comment - We closed an another ticket with this fix. However, I don't feel both items have been resolved.  ALIGNSP-5369  is still an open issue.    I'm looking at Honeywell and Fidelity both who use the solutions layer and the roadmap isn't showing the correct level of detail.   We're not seeing the capabilities roadmap as would be expected at the solutions layer.  When looking at the solution layer the roadmap asks for a single program to view.  This is contrary to looking at the solution. We should be able to look across solutions at capabilities.  
            Aimee Smith made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 505500 ]
            Aimee Smith made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 515678 ]
            Peggy Graham made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 500168 ]
            Peggy Graham made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 499948 ]
            Kyle Foreman made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: Waiting for Release [ 12075 ] New: Closed [ 6 ]

              kforeman@atlassian.com Kyle Foreman
              lsoronio@atlassian.com Leo Soronio
              Affected customers:
              10 This affects my team
              Watchers:
              19 Start watching this issue

                Created:
                Updated:
                Resolved: