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  1. Jira Align
  2. JIRAALIGN-1802

New User setup email tells end-users to email jira-align-support@atlassian.com instead of their own Jira Align Administrator

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Low Low
    • 10.76
    • 10.73, 10.74, 10.75
    • None
    • Severity 3 - Minor
    • A-Team - TART2

      Issue Summary

      New User Setup email message tells end-users to email jira-align-support@atlassian.com instead of their own Jira Align Administrator

      Steps to Reproduce

      1. Create a new user in Jira Align
      2. Verify the respective Your Jira Align Account Is Created! email message
      Your Jira Align Account Is Created!

      Your Jira Align Account Is Created!

      Hello New User Setup,
      Welcome To Jira Align! The all-in-one agile management suite that lets you easily collaborate while tracking all of your work in one place.

      Getting Started

      Your user name is: <username>@<domain>
      Please update your password within this temporary link.
      Your temporary link expires <expiration date>.

      Support

      After logging into your account, select User Menu from the menu on the left, and then select Support to watch short training videos and additional resources.

      If you have any problems or questions, please contact your Jira Align Administrator.

      Sincerely,
      Jira Align Support Team

      Expected Results

      • Phrase should read "If you have any problems or questions, please contact your Jira Align administrator".

      Actual Results

      • Phrase "If you have any problems or questions, please contact your Jira Align Administrator." embeds Atlassian Support Team email address.

      Workaround

      • Currently there is no known workaround for this behavior. A workaround will be added here when available.

              tdavenport@atlassian.com Tony D.
              rcortez@atlassian.com Rodrigo Cortez
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                Created:
                Updated:
                Resolved: