Uploaded image for project: 'Jira Align'
  1. Jira Align
  2. JIRAALIGN-1751

[JIRAALIGN-1751] Jira Connector: Owner field not syncing from Align to Jira on-prem

    XMLWordPrintable

Details

    • 7
    • Severity 3 - Minor
    • A-Team - VanHalen1

    Description

      Issue Summary

      Owner field doesn't sync from Align to Jira on-prem if the intended Jira user's email ID has a similar email ID.

      Steps to Reproduce

      1. Sync an Align feature to Jira on-prem
      2. In Jira on-prem(Server/DC), make sure you have two users with a similar email but not the same
        Example:
        • user 1: user.1@email.com
        • user 2: user.2@email.com
      3. Add user 1 in Align and to the program.
      4. In Align, set user 1 as the owner of the feature in step 1
      5. wait for sync

      Expected Results

      Owner field should sync

      Actual Results

      Owner doesn't sync

      The below warning is captured in Splunk

      Level: Warning
         MessageTemplate: JiraManager:UpdateEpic:MultipleUsers:{EmailAddress}
         Properties: { [-]
           Action: IssuePushToJira
      

      Workaround

      Currently, there is no known workaround for this behavior. A workaround will be added here when available

      Attachments

        Issue Links

          Activity

            People

              tdavenport@atlassian.com Tony D.
              lsoronio@atlassian.com Leo Soronio
              Votes:
              5 Vote for this issue
              Watchers:
              12 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync