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  1. Jira Align
  2. JIRAALIGN-1648

[JIRAALIGN-1648] Jira Connector: Square brackets, newline characters in the Jira Sprint are causing the sync to fail

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    • 8
    • Severity 2 - Major
    • A-Team - Usher1

      Issue Summary

      If the Sprint in Jira tool has square brackets in the name/goals ( e.g. - []) - the sync is failing.

      Steps to Reproduce

      There should be a board in Jira that contains a sprint with the square brackets in the name. The board should be synced with Jira Align

      1. Create a user story in Jira and wait until it is pushed to Jira Align
      2. Place the story to the sprint from preconditions in Jira
      3. Make changes to the story in Jira to trigger the sync, for example, change the description and the state
      4. Validate if the changes were pushed to Jira Align

      Expected Results

      Changes are pushed to Jira Align

      Actual Results

      Changes are not pushed. This is reproducible for Sprints, Epic, and Stories.

      Workaround

      The workaround for the issue is to rename the Sprint(s) in Jira and remove the square brackets and newline characters.

        1. Screen Shot 2020-09-24 at 10.10.08 AM.png
          79 kB
          Leo Soronio

          Form Name

            [JIRAALIGN-1648] [JIRAALIGN-1648] Jira Connector: Square brackets, newline characters in the Jira Sprint are causing the sync to fail

            Jennelle Stearns made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 942978 ]
            Arathi M S made changes -
            Assignee Original: Arathi M S [ 935a1c2f5863 ] New: Tony D. [ tdavenport@atlassian.com ]
            Arathi M S made changes -
            Assignee Original: Tony D. [ tdavenport@atlassian.com ] New: Arathi M S [ 935a1c2f5863 ]
            Daniel W made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 638174 ]
            Daniel W made changes -
            Remote Link Original: This issue links to "Page (Confluence)" [ 505624 ]
            Chris Harbert made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 531900 ]
            Jessica Wolfe (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 525721 ]
            Jessica Wolfe (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 521393 ]
            Jessica Wolfe (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 518825 ]
            Jessica Wolfe (Inactive) made changes -
            Remote Link New: This issue links to "Page (Confluence)" [ 516560 ]

              tdavenport@atlassian.com Tony D.
              vvyhovskyi@atlassian.com Vitalii Vyhovskyi (Inactive)
              Affected customers:
              4 This affects my team
              Watchers:
              18 Start watching this issue

                Created:
                Updated:
                Resolved: