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  1. Jira Align
  2. JIRAALIGN-1585

[JIRAALIGN-1585] Export & Import: Users Import Causing 500 Error

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: Highest Highest
    • 10.72
    • 10.72, 10.73
    • Import|Export
    • None
    • 4
    • Severity 1 - Critical
    • Batman! - SCORP5

      Issue Summary

      When exporting & importing user or using the import template to import users, the system encounters a 500 error. 

      Steps to Reproduce

      Option 1:

      1. Step 1 - export existing users
      2. Step 2 - make a minor update (optional)
      3. Step 3 - Import the file

      Option 2: 

      1. Step 1 - download user import template
      2. Step 2 - Update & Import

      Expected Results

      PM: TBD

      Actual Results

      500 Error 

      Workaround

      No work around

            vsokil@atlassian.com Volodymyr Sokil (Inactive)
            ddortch@atlassian.com Darryl Dortch (Inactive)
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            3 Vote for this issue
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              Created:
              Updated:
              Resolved: