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Bug
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Resolution: Fixed
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High
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10.70, 10.71, 10.72
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2
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Severity 2 - Major
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Rockets - SCORP1, Avengers - TART1
Issue Summary
The Lean Use Case functionality doesn't work at all....it is just spinning….. This was attempted from the lean use case list view – as well as click on 'New Lean Use Case' from within an existing Initiative – same issue. The Developer tools console shows an internal server error on the AddUXUIDesign.asp page.
Steps to Reproduce
- Login to Jira Align
- Go to Lean Use Cases grid
- Open any Lean Use Case or create a new one
Expected Results
User should be allowed to proceed with creating / opening a lean use case
Actual Results
Page just spins and a 500 internal server error is seen in the devtools console:
Backend Logging reveals:
6/1/20
9:51:59.593 AM
{ [-]
ASP_function: Error.asp
ErrorId: 22659
PageName: Lean Use Case
correlationid: FUQd6wZH+AcAsdhK+tjN7aUT2OS1gVqDMfHZsJAkyXs=
customer_db: xxxxxx
error_aspcode: ASP 0251
error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
error_category: Response object
error_column: -1
error_description: Response Buffer Limit Exceeded
error_file: /AddUXUIDesign.asp
error_line: 0
error_number: -2147467259
error_source:
log_type: exception
logfrom_location: Website-ASP
timestamp: 2020-06-01T10:51:59.593000-04:00
url: https://xxxxxxxx.agilecraft.com:443/AddUXUIDesign.asp?FirstTime=True&DesignID=
urlverb: GET
user: a491102
version: 10.71.0.5096
}
6/1/20
9:51:59.000 AM
2020-06-01 14:51:59 xxx.22.16.205 GET /AddUXUIDesign FirstTime=True&DesignID=|0|ASP_0251_:_80004005|Response_Buffer_Limit_Exceeded 443 255 xxx.22.19.172 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/83.0.4103.61+Safari/537.36 https://xxxxxxxxx.agilecraft.com/LeanUseCaseGrid?FirstTime=True 500 0 0 7607
6/1/20
9:51:58.285 AM
{ [-]
ASP_function: OOFunctionsSql.LogToSqlTiming
correlationid: FUQd6wZH+AcAsdhK+tjN7aUT2OS1gVqDMfHZsJAkyXs=
customer_db: xxxxxxx
log_type: warning
logfrom_location: Website-ASP
sql: select * from tblRequests order by Title
sqlCount: 48844
sqlFunction: SetRSParams
sqlTime: 3822
timestamp: 2020-06-01T10:51:58.285000-04:00
url: https://xxxxxxx.agilecraft.com:443/AddUXUIDesign.asp?FirstTime=True&DesignID=
urlverb: GET
user: a491102
version: 10.71.0.5096
}
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available