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  1. Jira Align
  2. JIRAALIGN-1576

[JIRAALIGN-1576] Lean Use Cases: 500 error in console when creating/opening a Lean Use Case


    • 2
    • Severity 2 - Major
    • Rockets - SCORP1, Avengers - TART1

      Issue Summary

      The Lean Use Case functionality doesn't work at all....it is just spinning….. This was attempted from the lean use case list view – as well as click on 'New Lean Use Case' from within an existing Initiative – same issue. The Developer tools console shows an internal server error on the AddUXUIDesign.asp page.

      Steps to Reproduce

      1. Login to Jira Align
      2. Go to Lean Use Cases grid
      3. Open any Lean Use Case or create a new one

      Expected Results

      User should be allowed to proceed with creating / opening a lean use case

      Actual Results

      Page just spins and a 500 internal server error is seen in the devtools console:

      Backend Logging reveals:

      9:51:59.593 AM	
      { [-]
         ASP_function: Error.asp
         ErrorId: 22659
         PageName: Lean Use Case
         correlationid: FUQd6wZH+AcAsdhK+tjN7aUT2OS1gVqDMfHZsJAkyXs=
         customer_db: xxxxxx
         error_aspcode: ASP 0251
         error_aspdescription: Execution of the ASP page caused the Response Buffer to exceed its configured limit.
         error_category: Response object
         error_column: -1
         error_description: Response Buffer Limit Exceeded
         error_file: /AddUXUIDesign.asp
         error_line: 0
         error_number: -2147467259
         log_type: exception
         logfrom_location: Website-ASP
         timestamp: 2020-06-01T10:51:59.593000-04:00
         url: https://xxxxxxxx.agilecraft.com:443/AddUXUIDesign.asp?FirstTime=True&DesignID=
         urlverb: GET
         user: a491102
      9:51:59.000 AM	
      2020-06-01 14:51:59 xxx.22.16.205 GET /AddUXUIDesign FirstTime=True&DesignID=|0|ASP_0251_:_80004005|Response_Buffer_Limit_Exceeded 443 255 xxx.22.19.172 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/83.0.4103.61+Safari/537.36 https://xxxxxxxxx.agilecraft.com/LeanUseCaseGrid?FirstTime=True 500 0 0 7607
      9:51:58.285 AM	
      { [-]
         ASP_function: OOFunctionsSql.LogToSqlTiming
         correlationid: FUQd6wZH+AcAsdhK+tjN7aUT2OS1gVqDMfHZsJAkyXs=
         customer_db: xxxxxxx
         log_type: warning
         logfrom_location: Website-ASP
         sql: select * from tblRequests order by Title 
         sqlCount: 48844
         sqlFunction: SetRSParams
         sqlTime: 3822
         timestamp: 2020-06-01T10:51:58.285000-04:00
         url: https://xxxxxxx.agilecraft.com:443/AddUXUIDesign.asp?FirstTime=True&DesignID=
         urlverb: GET
         user: a491102


      Currently there is no known workaround for this behavior. A workaround will be added here when available

            idziadyk@atlassian.com Iryna Dziadyk (Inactive)
            kbaxley Kent Baxley
            4 Vote for this issue
            7 Start watching this issue