Issue Summary

When attempting to trace an epic with a large number of Features, Stories, Tasks, Sprints, PI's, etc. associated with it, the trace will, more often than not, time out with a 504 Gateway Timeout error.

This is not reproduced on any systems internally, but, customers that have large datasets are encountering this issue.

Steps to Reproduce

1. Navigate to the Epics Grid on Jira Align
2. Find an Epic that has a large amount of data associated with it.
3. Click on the Epic to bring up the details window.
4. Click "Trace This Epic" on the right side of the Epic slide-out window

Expected Results

The life cylce trace of the epic loads along with all associated data

Actual Results

Customer receives a 504 cloudflare error indicating a Gateway timeout

The below exception is thrown in the Splunk log for this type of situation:

3/24/20
4:50:51.939 PM	
{ [-]
   ASP_function: Error.asp
   ErrorId: 11741
   PageName: Stories
   correlationid: rh5Nef53mMcya9+zl2z2G/kW/0QvvrDgGw37LSUO4V8=
   customer_db: CustomerTest
   error_aspcode: ASP 0113
   error_aspdescription: The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.
   error_category: Active Server Pages
   error_column: -1
   error_description: Script timed out
   error_file: /lifecycletrace.asp
   error_line: 0
   error_number: -2147467259
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2020-03-24T17:50:51.939000-04:00
   url: https://customertest.agilecraft.com:443/lifecycletrace.asp?PB=epicgrid&Type=1&TO=3407
   urlverb: GET
   user: 4341
   version: 10.66.0.2955
}

Note - this appears to be a performance defect caused by the amount of data being loaded. Tracing a smaller Epic with less data tied to it does not cause a 504 error.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available