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  1. Jira Align
  2. JIRAALIGN-1281

[JIRAALIGN-1281] (ERROR 504 Gateway time-out) when attempting to search the Administration -> Changes page

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    • Icon: Bug Bug
    • Resolution: Fixed
    • Icon: High High
    • 10.71
    • 10.66
    • logging
    • 3
    • Severity 2 - Major
    • Avengers - SCORP2

      Issue Summary

      Customer instances with large amounts of data can run into a 504 gateway timeout when trying to search through the Administration -> Changes log. This is due to the search timing out before the Jira Align backend has had a chance to finish processing the search data

      Steps to Reproduce

      1. Log in to Jira Align as a Super Admin
      2. Click Administration in the left navigation menu
      3. Under "Logs" click Changes
      4. Click inside the search box and enter a search term.
      5. Press Enter to initiate the search

      Expected Results

      Search results should be returned

      Actual Results

      The search times out and the customer receives a 504 gateway timeout error.

      The following is seen in the backend logs:

      3/5/20
10:58:50.000 AM	
2020-03-05 16:58:50 172.28.5.43 GET /MasterLogs FirstTime=True|-|ASP_0113|Script_timed_out 443 7335 172.28.170.20 Mozilla/5.0+(Windows+NT+10.0;+Win64;+x64)+AppleWebKit/537.36+(KHTML,+like+Gecko)+Chrome/80.0.3987.122+Safari/537.36 https://customer.agilecraft.com/ManageExternalTool?FirstTime=True 500 0 121 154783
host = IP-AC1C052Bindex = mainlinecount = 1source = C:\inetpub\logs\LogFiles\W3SVC6\u_ex200305.logsourcetype = ms:iis:autosplunk_server = idx-i-087f0915f7c4f2825.agilecraft.splunkcloud.com

      3/5/20
10:58:31.105 AM	
{ [-]
   ASP_function: Error.asp
   ErrorId: 19282
   PageName: Changes
   correlationid: 0lLJvpy5IeIH2H8cpfn8qGzZvjQHp7szkigQdOCBRGo=
   customer_db: Customer
   error_aspcode: ASP 0113
   error_aspdescription: The maximum amount of time for a script to execute was exceeded. You can change this limit by specifying a new value for the property Server.ScriptTimeout or by changing the value in the IIS administration tools.
   error_category: Active Server Pages
   error_column: -1
   error_description: Script timed out
   error_file: /MasterLogs.asp
   error_line: 0
   error_number: -2147467259
   error_source:
   log_type: exception
   logfrom_location: Website-ASP
   timestamp: 2020-03-05T11:58:31.105000-05:00
   url: https://customer.agilecraft.com:443/MasterLogs.asp?FirstTime=True
   urlverb: GET
   user: 7335
   version: 10.65.0.2553
}

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              idziadyk@atlassian.com Iryna Dziadyk (Inactive)
              kbaxley Kent Baxley
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              1 Vote for this issue
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                Created:
                Updated:
                Resolved: