Details
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Bug
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Resolution: Fixed
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Medium
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10.76
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2
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Severity 3 - Minor
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No
Description
Issue Summary
Sometimes, a newly created Jira Align work item integrated with Jira leads to creating a duplicate in Jira Align. We also have noticed this issue when integrated work items are split.
Steps to Reproduce
- Step 1 - Create a new work item in JA or split a work item in JA that is integrated with Jira
Expected Results
A single corresponding issue in Jira would be created.
Actual Results
1. The issue in Jira is created
2. The creation of the issue in Jira leads to the creation of a duplicate work item in Jira Align (JA)
3. There are now 2 JA work items associated with one Jira Issue
4. It appears that Jira is sending an API response to JA that a new issue is created before it sends the response to JA that the associated issue was created (Jira) which leads to the duplicate.
The below exception is thrown in the xxxxxxx.log file:
...
Workaround
No workaround this is an edge case that happens every so once and a while.