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Resolution: Fixed
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Highest
This issue is now resolved, and steps to configure custom project email addresses have been updated in the Configuring Jira Cloud to send emails on behalf of your domain documentation page.
In order to be able to use a custom email, you will need to prove ownership of the domain as well as configure DNS records.
You can validate ownership of a domain in two ways:
- The site in question is integrated with GSuite where this the domain in question is managed
- You've set up an Atlassian Organization with a valid domain claim on your domain - please follow instructions in the documentation linked above to set this up
Summary
After following the steps in our documentation:
- Configuring Jira Cloud to send emails on behalf of your domain
- Verify a domain for your organization
Customers use "Verify Email Domain Configuration" and receive the error:
Domain claim failed for this domain
Configuration settings have been correctly applied yet the error message persists.
Workaround
Please open a support request in support.atlassian.com. We will implement the workaround on your instance.
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[ID-6537] Sending emails using a custom 'Project Email Address' with your domain is not possible
Hello, I added my domain like the instructions in the documentation. But when I want to change the notification emailaddress in jiira, I get "Domain claim failed for this domain.". When I check the domain in https://domain-check.atlassian.com/, it sais "Success, domain properly set up!". What is the problem?
Hello there, our domain is verified if I do the check but when entering mail adres in our Jira project page it says: Unable to check the domain claim because you are not an organisation admin.
Thanks for providing more details kkerkhof!
That link was indeed pointing to https://domain-check.atlassian.io/ while it was supposed to be https://domain-check.atlassian.com/ instead.
I have fixed it now.
Dario, thanks! I still have a "broken" link when attempting to click it;
https://www.loom.com/share/f7dd694320714e9d850f40d95b6accf8
For the link you want me to test, yes, that opens just fine (and so does the hyperlink to the same content in the description)! Thanks!
Hi kkerkhof, the links in there were working fine for me. However, I have fixed a bit the description and added the status update in a separate panel.
For the rest, can you let us know whether or not you can open the following page: https://confluence.atlassian.com/adminjiracloud/configuring-jira-cloud-to-send-emails-on-behalf-of-your-domain-979428371.html ?
It appears the links to documentation are broken. Do we need to open support tickets again for this issue?
Hi Sven,
I had to open a support request, when I did this Atlassian did fix the problem pretty fast, I would encourage you to log a support request support.atlassian.com
Technical Contact
added a comment - - edited Hi Sven,
I had to open a support request, when I did this Atlassian did fix the problem pretty fast, I would encourage you to log a support request support.atlassian.com
We're having same issue. We added DNS records following the instructions in the documentation. But, when I went to change the notification email address in Jira Service Management, I get "Unable to check the domain claim because you are not an organisation admin". (FYI: I am an admin user)
Also, When we check the domain in Verify Email Domain Configuration (atlassian.com) , it says "Success, domain properly set up!".
Can someone please take a look at this as soon as possible?